topic Re: power outage, ruckus not working at all. all lights flashing in RUCKUS Support for Lennar Homes

power outage, ruckus not working at all. all lights flashing

SIBAZZ — Sat, 15 Jul 2023 21:44:26 GMT

Hello , MY RUCKUS SWITCH FLASHING ALL LIGHTS. HOW DO I GET IT UP AND RUNNING AGAIN

I tried resetting by unplugging and leaving reset pin and the letting go when everything is flashing

i cant seem to get this to work. how can i fix this

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 13:05:42 GMT

Hi @SIBAZZ

- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 13:28:20 GMT

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 13:28:51 GMT

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 14:00:57 GMT

Hi @SIBAZZ

Greetings of the day,

Based on your description, it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 14:23:17 GMT

Okay I did that, and now all the amber lights have been blinking for 20 minutes

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 14:52:01 GMT

Hi @SIBAZZ

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 15:05:09 GMT

Okay I have a Mac I don’t understand these steps you are saying that I connect both usb and the Ethernet cable

to laptop and to switch, which I have already done so! Then what do I do?

download the software? And then go to terminal or do I have to set my ip up? Like these instructions are for windows it says it’s for both but I’m lost

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 15:27:25 GMT

Hi @SIBAZZ

Thanks for your response.

Please follow the below steps on how to perform software recovery on MAC.

SOFTWARE RECOVERY ON MAC

Please follow the below steps for MAC console access to switch also steps to perform software recovery.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Command Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 15:42:33 GMT

Okay I did the 1st step and it connected then I did 2nd step on terminal and then it said screen is terminating

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 15:49:26 GMT

it says

Last login: Mon Jul 17 11:48:03 on ttys000

sebastian@SebastiansMBP2 ~ % ls /dev/cu.*

/dev/cu.Bluetooth-Incoming-Port /dev/cu.usbserial-01F8D06E

/dev/cu.SLAB_USBtoUART

sebastian@SebastiansMBP2 ~ % screen /dev/cu.SiLabs_Serial 9600

[screen is terminating]

sebastian@SebastiansMBP2 ~ %

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 16:28:52 GMT

Hi @SIBAZZ

Thanks for your response.

Please let us know whether your firewall is turning on or not? If not, please turn off the firewall and retry the software recovery process once again.

Please follow the below steps on how to disable the firewall.

Go to the Apple menu and choose “System Settings”
Click on “Network” in the sidebar list
Click on “Firewall”
Toggle the switch for Firewall to the OFF position

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 16:32:25 GMT

firewall is inactive and not turned on

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 16:57:57 GMT

Hi @SIBAZZ

Thanks for your response.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 17:13:29 GMT

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 17:15:09 GMT

Re: power outage, ruckus not working at all. all lights flashing

Jayavidhya — Mon, 17 Jul 2023 17:58:36 GMT

Hi @SIBAZZ

Thanks for your response.

Please try to reboot the switch again and download the Mobaxterm app using the below link and perform the software recovery process.

Please follow the below steps on how to open MobaXterm on MAC.

Launch MobaXterm on your Mac.
Click on the "Session" button in the top-left corner of the window.
In the "Session Settings" window that appears, select "SSH" as the protocol.
Enter the IP address or hostname of the remote server you want to connect to in the "Remote host" field.
Enter your username and password for the remote server in the "User" and "Password" fields.
Click "OK" to save your session settings.
Click "Start" to connect to the remote server.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 18:09:18 GMT

where is the link to MobaXterm on MAC because on the website its only for free for windows.. doesnt exist for mac

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 18:17:31 GMT

Re: power outage, ruckus not working at all. all lights flashing

SIBAZZ — Mon, 17 Jul 2023 18:17:51 GMT

its showing both usbc and ethernet is connected