topic Re: Switch not showing as connected in RUCKUS Support for Lennar Homes

Switch not showing as connected

lovebirdsoffl — Sun, 16 Jul 2023 21:30:58 GMT

After resetting my access point it is not showing as a master and my switch is not showing as connected. 2

Re: Switch not showing as connected

Imran_ruckus — Mon, 17 Jul 2023 16:13:00 GMT

Hi @lovebirdsoffl

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch was disconnected in Unleashed.

As your Switch is showing as Disconnected it could be for multiple reasons, (Please refer to the below picture)

Please follow the below steps to get Switch in sync with Unleashed. We will delete the Switch from Unleased and Add it back.

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Access Points (unleashed):

On the Unleashed dashboard

1. Remove the existing Switch from the Unleashed (Please refer to the below picture):

2. Hit Add on that dashboard

3. Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address

4. Username and password for Switch authentication are the same as what you use to log in for Switch on Web or CLI (Putty).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes, it should say connected.

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

lovebirdsoffl — Mon, 17 Jul 2023 21:12:12 GMT

I do not know the password for my switch, it was installed when I bought my home. I did not have to put a password into putty to use it. Is there a way to find my admin name and password for my switch. Can you please explain how to find the admin name and password and if I need to download additional software to do this. I only have putty installed. Thank you

Re: Switch not showing as connected

Imran_ruckus — Mon, 17 Jul 2023 21:15:33 GMT

Hi @lovebirdsoffl

Thank you for the response.

May I know the reason you are trying to log into the Switch CLI using Putty?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

lovebirdsoffl — Tue, 18 Jul 2023 00:06:54 GMT

Above is what I get after following instructions in putty.

Re: Switch not showing as connected

lovebirdsoffl — Mon, 17 Jul 2023 21:31:08 GMT

I am trying to connect my switch since it says it’s not connected. Trying to follow directions on how to do it. I do not have switch name or password. Please help

Re: Switch not showing as connected

Imran_ruckus — Mon, 17 Jul 2023 21:38:15 GMT

Hi @lovebirdsoffl

Thank you for the response.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

lovebirdsoffl — Mon, 17 Jul 2023 23:29:28 GMT

I have tried all the usernames and passwords and still nothing. right now I cant send a screen shot because the unleashed dashboard is not working for me . I don't `know what to do next pl

Re: Switch not showing as connected

Imran_ruckus — Mon, 17 Jul 2023 23:43:48 GMT

Hi @lovebirdsoffl

Thank you for the response and the update.

Could you please download the Putty Application and try to log in to the CLI using Telnet? (Please refer to the below screenshot)

Telnet – Port 23

Please let me know once you are able to login into the Telnet, I will assist you reset the username and password for the Switch. And let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

lovebirdsoffl — Tue, 18 Jul 2023 00:02:23 GMT

Re: Switch not showing as connected

Imran_ruckus — Tue, 18 Jul 2023 00:10:24 GMT

Hi @lovebirdsoffl

Thank you for the response and the information.

If you are unable to access using Telnet or SSH, the only option left is getting console CLI access as described below.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know once you are logged in to the ICX-7150-C12P using console access.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

Imran_ruckus — Tue, 18 Jul 2023 00:13:18 GMT

Hi @lovebirdsoffl

Also, please try to reboot the Switch once (disconnect and connect the switch from the power outlet) and check the Unleashed dashboard if Switch shows connected after the reboot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not showing as connected

lovebirdsoffl — Tue, 18 Jul 2023 00:16:08 GMT

The only way I can do this is rj cable until tomorrow when I can get to a store. Will the rj cable work? I have to give up for tonight I will check back to see if I can use the rj cable and if I can do this tomorrow thanks

Re: Switch not showing as connected

lovebirdsoffl — Tue, 18 Jul 2023 02:55:34 GMT

I have ordered the usb to rj45 cable but it won’t be here until sometime Wednesday so I will try this then thank you

Re: Switch not showing as connected

Imran_ruckus — Tue, 18 Jul 2023 15:09:32 GMT

Hi @lovebirdsoffl

Greetings!!!

Thank you for the response and the update.

You can use an Ethernet cable Or Type-C to USB for getting console access. (Please refer to the below screenshots)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.