topic Ruckus ICX 7150-C12P Not Working after power outage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P Not Working after power outage

VivekT — Mon, 17 Jul 2023 05:08:39 GMT

After a brief power outage the switch and extenders are not functioning or searchable.

I have reset the switch but don’t have a windows computer to run firmware commands.

The unleashed app login credentials are not working.

Can someone remotely configure / fix my switch SN FEK3820R2GA ?

Re: Ruckus ICX 7150-C12P Not Working after power outage

Chandini — Mon, 17 Jul 2023 10:36:26 GMT

Hi Team

Thank you for reaching us.

Could you please let me know if you are from Lennar Homes ?
Could you please share / upload picture of front panel of the switch when powered on ?

I have mentioned a link below using which you can access the switch using console . Could you please try to check if you can access the switch using console ?

Link to access switch using console :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

You can also upload pictures when you note on a event/ Issue using the below option

I hope this information helps you

Thanks

Re: Ruckus ICX 7150-C12P Not Working after power outage

VivekT — Mon, 17 Jul 2023 15:10:07 GMT

Hello Chandini,

Thank you for the response.

Yes, we are at the Lennar home.

Please refer to the panel picture and help to fix the issue remotely as I am unable to troubleshoot via Mac.

Appreciate your help. Thanks!

Re: Ruckus ICX 7150-C12P Not Working after power outage

Imran_ruckus — Mon, 17 Jul 2023 21:44:44 GMT

Hi @VivekT

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Not Working after power outage

VivekT — Mon, 17 Jul 2023 23:11:43 GMT

Hello Imran,

Here are the answers as requested.

1. SYST light is Amber and PWR light is Green. See attached photo.

2. Internet connection is stable and the provider is AT&T.

3. There are 2 access points / extenders. No light is switched-on in any access point.

Thanks,
Vivek

Re: Ruckus ICX 7150-C12P Not Working after power outage

Imran_ruckus — Mon, 17 Jul 2023 23:40:33 GMT

Hi @VivekT

Thank you for the detailed information you shared.

As you mentioned and we can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Not Working after power outage

VivekT — Tue, 18 Jul 2023 01:14:59 GMT

Hello Imran,

After following the reset steps for 4 times, the switch and access points have started to function normally. The issue has been resolved.

Thank you for your expert guidance!

Re: Ruckus ICX 7150-C12P Not Working after power outage

Imran_ruckus — Tue, 18 Jul 2023 15:22:04 GMT

Hi @VivekT

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

As I observed from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. It will enhance the Internet speeds.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.