topic Re: ISP not assigning IP to ICX-7150 in RUCKUS Support for Lennar Homes

ISP not assigning IP to ICX-7150

diemilio — Mon, 17 Jul 2023 16:45:07 GMT

Hello,

My network just randomly stopped working. There was not power or internet outage, and as far as I know there was no software update that took place.

The issue I am currently having is that the ISP modem is not assigning an IP address to the ICX unit, so there is no way for me to debug anything. I am not entirely sure, but I think I can see the three WiFi access points in my network:

192.168.1.78 / unknown72...

192.168.1.148 / unknown76...

192.168.1.248 / unknown9e...

but that's it; I can't find the ICX. I downloaded the USB Serial driver MAC from here and tried connecting to the console with a cable, but nothing happens when I plug in. Not sure if I need to download some other software to get the CLI application. All tutorials I found ssh directly using an IP address (which I don't have cause it isn't being assigned) and connect thru a terminal window. Other tutorials that show the CLI start with the application already open, so don't know how to install/launch it once connect with a cable.

I have power cycled the unit, but have not done a factory reset. I would like to see if there is anything else I can do before reseting via the console or some other way.

Thanks in advance.

Re: ISP not assigning IP to ICX-7150

Jayavidhya — Mon, 17 Jul 2023 17:20:07 GMT

Hi @diemilio

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Re: ISP not assigning IP to ICX-7150

diemilio — Mon, 17 Jul 2023 17:42:15 GMT

Hi @Jayavidhya, thanks for the quick response.

As of now, the LEDs I see on are:

2. Port link status mode LED

6. Power status LED

7. System Status LED

10. RJ-45 port 5 RX/TX activity LED (all the ones with a connected cable are blinking only once at the same time every 5 or 6 seconds)

Thanks again,

Diego

Re: ISP not assigning IP to ICX-7150

Jayavidhya — Mon, 17 Jul 2023 18:13:50 GMT

Hi @diemilio

Thanks for your response.

For detailed understanding of the issue please let us know on your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Also can you confirm what is the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Also please share the image of the switch and the access points as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ISP not assigning IP to ICX-7150

diemilio — Mon, 17 Jul 2023 18:36:14 GMT

Thanks again Jayavidhya

In the ICX, lights 2, 6 and 7 are all ON (green). Lights 10 are green and blink every 5 to 6 seconds all at the same time.

I have 3 access points. In one access point, CTRL is solid green, and PWR is blinking green (System started, no routable IP address detected).

In the other two, the PWR and CTRL LEDs are blinking green in a slow pattern (Network problem. Cannot contact Unleashed Master).

In the ICX picture, it looks as if the UPDATE LED is on, but it isn't.
In the AP picture, I got it when both lights were on, but as mentioned above, they're blinking.

Hope this helps clarify.

Re: ISP not assigning IP to ICX-7150

Jayavidhya — Mon, 17 Jul 2023 19:07:16 GMT

Hi @diemilio

Thanks for your response.

Please share the status of the switch and the access points in the unleashed app.

For example:

Also to fix this issue, we must restart your ISP router and check whether you could identify the IP address of the switch 'currently'

We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Please let us know once you have done with the above process.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ISP not assigning IP to ICX-7150

diemilio — Mon, 17 Jul 2023 20:48:09 GMT

Thanks again Jayavidhya.

I finally got the modem to assign an IP address to the ICX and got the network up and running by leaving both unplugged for about an hour. Even after this, the connection was acting very very slow but I did some searching, I figured out the ICX was booting from the wrong partition. I followed the instructions given in the thread below, and now things are finally back to normal.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Thanks again for your help and your patience.

Re: ISP not assigning IP to ICX-7150

Jayavidhya — Mon, 17 Jul 2023 20:56:58 GMT

Hi @diemilio

Thanks for your response.

Glad to hear that the issue got solved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community