topic Re: Ruckus ICX 7150-C12P will not power on in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P will not power on

LarryN — Mon, 17 Jul 2023 12:36:27 GMT

Our ICX 7150-C12P died yesterday. All of the WAPs connected via PoE to this unit do not have power either. This happened a couple weeks ago and the issue was resolved by cycling the power off and on. However, it is not working this time. When I cycle the off and on now, the green lights will blink one time and remain off. No data lights or any other lights come on after that. There's a post that has the same exact issue I have posted here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-does-not-power-on/m-p/47730

This post also shows exactly what my unit does when I plug it in here: https://gfycat.com/coolflimsybushbaby

Please help.

Re: Ruckus ICX 7150-C12P will not power on

Jayavidhya — Mon, 17 Jul 2023 13:50:09 GMT

Hi @LarryN

Greetings of the day,

- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P will not power on

LarryN — Mon, 17 Jul 2023 13:56:47 GMT

Hello @Jayavidhya,

All LED lights on the switch and all 3 WAPs are off/black.

Re: Ruckus ICX 7150-C12P will not power on

Jayavidhya — Mon, 17 Jul 2023 14:33:36 GMT

Hi @LarryN

Thanks for your response.

Please share the image of the switch and the access points showing the LED status.

Also make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle

Make sure the cable is in good condition so that both ends and connectors look good.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P will not power on

LarryN — Mon, 17 Jul 2023 15:05:17 GMT

Hello,

Here are the pictures. Please note that this setup/configuration (cables, etc.) have remained untouched and unchanged since Lennar’s original install.

FrontConnection - No LightsLower Level WAPMiddle Level WAPUpper Level WAP

Regards,

Larry

Re: Ruckus ICX 7150-C12P will not power on

Jayavidhya — Mon, 17 Jul 2023 15:47:59 GMT

Hi @LarryN

Please share the picture and video of the switch showing connection to the power outlet and the LED status as mentioned below.

Please use the below link where you can upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P will not power on

sebastso — Mon, 17 Jul 2023 19:57:42 GMT

@jayavidhya,

I'm also having the same issue, I tried the steps in: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781, still no luck, any solutions yet?

Re: Ruckus ICX 7150-C12P will not power on

LarryN — Mon, 17 Jul 2023 20:06:20 GMT

Hello,

I've uploaded the video to the Google Drive link that you provided.

Thanks,

Larry

Re: Ruckus ICX 7150-C12P will not power on

Jayavidhya — Mon, 17 Jul 2023 20:19:47 GMT

Hi @sebastso

Greetings of the day,

As this case was raised by @LarryN

To avoid confusion please open an new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P will not power on

Jayavidhya — Mon, 17 Jul 2023 20:22:30 GMT

Hi @LarryN

Based on the images you have shared also the troubleshooting steps you have done, it seems to be the unit is totally dead, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P will not power on

DanAZ — Thu, 10 Aug 2023 00:29:00 GMT

My Ruckus ICX7150-C12P also died.