topic Re: Lennar support for ruckus in RUCKUS Support for Lennar Homes

Lennar support for ruckus

Pinkrose1742 — Sun, 16 Jul 2023 23:41:03 GMT

Ruckus not working i have tried everything and cant get into my unleashed app

Re: Lennar support for ruckus

Ktc — Mon, 17 Jul 2023 00:41:01 GMT

Could not log into Ruckus and getting the message “ You are not connected to Unleased network. Go to settings”.

Re: Lennar support for ruckus

Pinkrose1742 — Mon, 17 Jul 2023 00:56:54 GMT

Yes

Re: Lennar support for ruckus

Imran_ruckus — Mon, 17 Jul 2023 16:37:12 GMT

Hi @Pinkrose1742

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to log in to Unleashed App.

Could you please Uninstall and Install the Unleashed App on your Mobile device?

Could you please let us know the answers to the below queries to assist you better?

1. May I know if the Mobile Device you are using for Unleashed App is iOS?

2. May I know if you are able to log into the Unleashed system on the Web? If yes, please share the information as shown in the below screenshot.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar support for ruckus

Pinkrose1742 — Mon, 17 Jul 2023 19:53:10 GMT

Ok I deleted and re installed amd when i go to manage network amd it says admin not sure password, I try my password or lennar and it just says your not connected to unleahed network. I have iphone 13 all updated.

will try on my computer as well. Can get my ac system to connect or alexa or anywhere because ruckus thing isnt working.

Re: Lennar support for ruckus

Pinkrose1742 — Mon, 17 Jul 2023 20:05:20 GMT

Not sure what url to put on my computer amd everything says to connect to a configureme wifi and non of that shows.

Re: Lennar support for ruckus

Imran_ruckus — Mon, 17 Jul 2023 20:47:01 GMT

Hi @Pinkrose1742

Thank you for the detailed information you shared.

If you haven’t tried Accessing Unleashed on a web browser via IP address of the Access Points, could you please try to find the IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.