topic Re: Wi-Fi ICX-7150 C12 running slow after power outage in RUCKUS Support for Lennar Homes

Wi-Fi ICX-7150 C12 running slow after power outage

Wzz — Fri, 14 Jul 2023 21:58:08 GMT

Wi-Fi ICX-7150 C12 running slow after power outage. But still able to connect to my devices. And I try to login Ruckus IP page with all the combinations of user name and password. None of these are working. How can I resolve this issue?

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Imran_ruckus — Fri, 14 Jul 2023 22:09:35 GMT

Hi @Wzz

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Setup is not working after a power outage,

If you know the Switch IP Address, could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the commands mentioned at last of this post?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Wzz — Fri, 14 Jul 2023 23:03:59 GMT

telnet@ICX7150-C12 Router>ENABLE

No password has been assigned yet...

telnet@ICX7150-C12 Router#SHOW VERSION

UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d

(29819448 bytes) from Secondary SPR08080d.bin

SW: Version 08.0.80dT213

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3825Q13E

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 31 minute(s) 27 second(s)

The system started at 00:02:28 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#SHOW FLASH

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1204998144

telnet@ICX7150-C12 Router#

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Imran_ruckus — Fri, 14 Jul 2023 23:13:52 GMT

Hi @Wzz

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on a older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Wzz — Fri, 14 Jul 2023 23:26:02 GMT

Thank you for your solution. I think the problem is solved. And what should I do with the upgrade to the switch?

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Imran_ruckus — Fri, 14 Jul 2023 23:35:24 GMT

Hi @Wzz

Thank you for the response and the update.

Great!!! Good to know that your Switch is now working as expected.

Yes, to avoid this issue in the future we always recommend you Upgrading your Switch to the recommended stable version.

Please confirm, I will share the guide to Upgrade and you can proceed at your convenience.

If you are stuck at any point please take screenshots and share and I will continue assisting you on MONDAY as I am almost out of my shift hours.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Wzz — Fri, 14 Jul 2023 23:36:25 GMT

Yes please!

Re: Wi-Fi ICX-7150 C12 running slow after power outage

Imran_ruckus — Fri, 14 Jul 2023 23:51:17 GMT

Hi @Wzz

Thank you for the response and the confirmation.

Please follow to the below steps explaining the Upgrade process.

The recommended stable versions is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.