topic Re: Connect Ruckless Wireless in RUCKUS Support for Lennar Homes

Connect Ruckless Wireless

twmiller41 — Fri, 14 Jul 2023 20:13:48 GMT

We recently rented a home with a Ruckless Wireless system and want to set up for our use. We have gone online but haven't been able to do this ourselves and need assistance.

Re: Connect Ruckless Wireless

Imran_ruckus — Fri, 14 Jul 2023 20:24:22 GMT

Hi @twmiller41

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS Devices.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm the device connectivity as per above pictures and guide explanation. And let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connect Ruckless Wireless

twmiller41 — Fri, 14 Jul 2023 22:35:38 GMT

We have everything connected but not getting any service to the extenders. One light on Ruckus box is yellow and no lights on the extenders. Am I supposed to be on my Cox network or something else? There are labels on the panel for Lennar but nothing matches a network that shows up. I also tried the configure me network like described in the start guide but no internet service.

Re: Connect Ruckless Wireless

Imran_ruckus — Fri, 14 Jul 2023 22:39:26 GMT

Hi @twmiller41

Thank you for the response and the detailed information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connect Ruckless Wireless

twmiller41 — Fri, 14 Jul 2023 22:59:10 GMT

Amber light for SYST. Green lights for Power and Update.

Cox Cable internet is working fine.

Two access points connected. No lights on at all for either.

Re: Connect Ruckless Wireless

Imran_ruckus — Fri, 14 Jul 2023 23:17:31 GMT

Hi @twmiller41

Thank you for the detailed information you shared.

As you mentioned and we can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is shown in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.