topic Re: Ruckus not working in RUCKUS Support for Lennar Homes

Ruckus not working

Chris — Sat, 24 Jun 2023 16:15:02 GMT

Our power went out at our home and our devices did not come back on. The internet is working but the power lights on our devices in the ceiling are not on and I don’t know how to get them on.

Re: Ruckus not working

Chris — Sun, 25 Jun 2023 14:26:59 GMT

Am I going to get any reply. Please I need help.

Re: Ruckus not working

Jayavidhya — Mon, 26 Jun 2023 12:12:50 GMT

Hi @Chris

Greetings of the day,

For detailed understanding of the issue, please confirm the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Also please confirm the LED status of the switch using the below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus not working

Chris — Tue, 27 Jun 2023 22:26:35 GMT

To the first thing you posted none of the lights are on.

the second thing you posted on the hub in our closet it is just the system light and power light that are on.

Re: Ruckus not working

Jayavidhya — Wed, 28 Jun 2023 13:50:45 GMT

Hi @Chris

Thanks for your response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus not working

Chris — Fri, 14 Jul 2023 19:44:26 GMT

Just two green lights. One by power and one by SYST. No other lights

Re: Ruckus not working

Jayavidhya — Fri, 14 Jul 2023 20:07:34 GMT

Hi @Chris

Greetings of the day,

For further troubleshooting steps, please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Also please let us know how many access points are connected to the switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus not working

Chris — Sun, 16 Jul 2023 18:26:42 GMT

No lights are on at the access points.

Re: Ruckus not working

Jayavidhya — Mon, 17 Jul 2023 13:03:54 GMT

Hi @Chris

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus not working

Chris — Sun, 13 Aug 2023 00:22:24 GMT

Here is the output:

Re: Ruckus not working

Jayavidhya — Mon, 14 Aug 2023 13:14:37 GMT

Hi @Chris

Greetings of the day,

Thanks for the details provided,

Based on your description it seems like your PoE is in disabled state, so please try to enable it back using the below steps.

Once you are done with the above process please try to upgrade the switch to the code 08095g, let me add the steps to enable back PoE and save the changes.

Enabling PoE:

Lennar#configure terminal
Lennar(config)#interface ethernet 1/1/1 to 1/1/12
Lennar(config-mif-1/1/1-1/1/12)#inline power
Lennar(config-mif-1/1/1-1/1/12)#write memory
Lennar(config-mif-1/1/1-1/1/12)#show inline power

Here you can see that the admin state is on, because I have enabled it back.

Here are two options to perform the upgrade to the recommended code 08095, take in consideration that like you are in an old code, the upgrade must be done twice from where you are 08061 to 08080f then from 08080f to 08095 UFI, and you will always use the image that start with SPS

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/m-p/46781#M5

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187#M1791

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community