topic Re: 510 AP wifi reset in RUCKUS Support for Lennar Homes

510 AP wifi reset

aokurley — Fri, 14 Jul 2023 15:15:01 GMT

I just bought a house with a Ruckus 510 AP. I've tried to reset so that I can re-configure and change the SSID and password from the old owner's name/password to my own. After re-setting, the power light turned red, flashed green, and eventually became solid green. However, the CTL light continues to flash green. With a wired, ethernet cable I can connect, so the switch is working fine. I cannot connect to unleashed, and I cannot connect to the default IP address of 192.168.1.0 -- I have tried other IP addresses, but they all time out or refuse to connect. Please help.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 15:34:11 GMT

Hi @aokurley

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS Devices.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 16:28:55 GMT

1) Yes, lights on the switch (Ruckus ICX 7150-C129) the SYST and PWR lights are solid green, along with Port #2 (where the wired cable going to the 510 AP is plugged in). The Status button was inadvertently pressed by the strap holding the switch on the wall. What light should be solid green, STAT, SPD, ID, USB or PoE?

2) Yes, with an ethernet cable connected to the 510 I can connect to the internet without problem.

3) On the 510 AP the PWR is solid green and CTL is flashing green (photo below shows does not show flashing, but it is.

Please advise. Thanks.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 16:54:53 GMT

Hi @aokurley

Thank you for the response and the information.

As mentioned in the previous post:

1. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

2. May I know how many Access Points are connected to the RUCKUS ICX-7150-C12P Switch? Please share the Pictures of all the Access Points.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 17:13:23 GMT

1) Note that photo shows the lights on the switch.

2) There is only one AP connected to the switch via Port #2 (see previous photo for lights on the 510).

Thanks.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 17:27:49 GMT

Hi @aokurley

Thank you for the response and the information you shared.

Light status of the ICX-7150-C12P seems to be normal.

However, as I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If required, please reboot your ISP (Internet Service Provider) Router and the ICX-7150-C12P Switch (disconnect and connect the switch from the power outlet).

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 17:52:01 GMT

I have moved the ethernet cable from the router to one of the 12 ports as you have indicated (interestingly, the router being plugged into the C1 port was working fine for the previous owner).

However, the problem remains. The 510 AP continues to have a solid green light on the PWR indicator and a flashing green light on the CTL indicator. After re-booting the router and switch I am still able to connect to the internet via a wired ethernet connection from the 510 AP as that continues to work fine, but the "Configure.Me-xxxxxx" wifi does not connect and a browser can not connect to the default IP 192.168.1.0 -- what do I try next?

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 18:00:00 GMT

Hi @aokurley

Greetings!!!

Thank you for the response.

If you are seeing Configure.Me-xxxxxx, please factory reset your Access Point. Please follow the below process to factory reset your APs to configure them with a new SSID.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 18:22:28 GMT

After three factory resets, the CTL light on the 510 AP is now solid green, but the 2.4G and 5G lights remain dark. The Configure.Me-xxxxxx wifi is visable, but still will not connect to internet. Please advise what to do next. Thanks.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 18:26:22 GMT

Hi @aokurley

Thank you for the update.

Could you please let me know if you performed a factory reset on the Mobile App?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 18:30:05 GMT

No, I can't log on to the Unleashed mobile app. I also can't log on to Unleashed via the web either. I performed the reset by using the reset button on the 510 AP unit. Please advise.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 18:35:39 GMT

Hi @aokurley

Thank you for the response.

Please note, factory reset doesn’t require you to login on Web or Unleashed App. When you use paper clip on the reset button of the Access Point and see configure.me SSID, you have to complete configuration as explained previously in factory reset guide and videos.

Please follow the Steps carefully, sharing them below once again.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 510 AP wifi reset

aokurley — Fri, 14 Jul 2023 18:43:02 GMT

As previously mentioned, I have done the steps carefully and PWR and CTL lights are solid green on the 510 AP, but the 2.4G and 5G lights are neither amber nor green. Therefore, I cannot configure Configure.Me-xxxxxx because it does not connect. Please advise.

Re: 510 AP wifi reset

Imran_ruckus — Fri, 14 Jul 2023 18:54:46 GMT

Hi @aokurley

Thank you for the response and the information.

Please try using both Web and Mobile application.

If it’s not working, please record a short video performing the full process of factory reset to the Access Points and using Web configuration (on unleashed.ruckuswireless.com) on a laptop.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.