topic Re: I am new to Ruckus products in FlexMaster

I am new to Ruckus products

troy_kartchner — Mon, 17 Sep 2018 00:25:54 GMT

I am trying to configure a R500 FlexZone. I see island-250E10 in my wifi, when I try to connect to it I use the sp-admin for the pw but it says incorrect pw. I am new to Ruckus and need some help please. I have given my computer an ip address of 192.168.0.51 sub of 255.255.255.0 and gate of 192.168.0.1 when I try to connect via browser 192.168.0.1 it says not found.

Re: I am new to Ruckus products

Anusha_Vemula — Mon, 17 Sep 2018 02:34:25 GMT

Hello Troy,

We can retrieve your AP using any of the below 2 scenarios.

1:

- If you are accessing the AP on default IP (192.168.0.1) directly by connecting a laptop, then there is no need to give default gateway.

- I hope AP is reachable (ping connectivity) from the laptop. If yes, I believe https access might be disabled on the AP because of which you are unable to access it through GUI. So, you can try login from CLI using any SSH tool like putty on port 22.

Use the APs default credentials to login : super/sp-admin

To enable https access on the AP, execute the following command.

set https enable

- You can then access the AP through web UI.

2:

Island SSID :

When a Mesh AP becomes isolated from mesh network and unable to finds its uplink root AP, it starts broadcasting a recovery SSID (named "island-"), which you can use to connect directly to the AP and make configuration changes.

Check if this AP was connected to any ZD earlier where mesh was enabled on it.

We have a process to recover the isolated mesh AP but we need ZD mesh configuration for that.

Follow the below article for recovery mechanisms.

https://support.ruckuswireless.com/articles/000001524

Hope this is helpful.

- Anusha

Re: I am new to Ruckus products

troy_kartchner — Tue, 18 Sep 2018 01:05:05 GMT

No ZD.

Re: I am new to Ruckus products

troy_kartchner — Tue, 18 Sep 2018 01:05:37 GMT

I wont connect using the sp-admin pw.

Re: I am new to Ruckus products

Anusha_Vemula — Tue, 18 Sep 2018 01:10:07 GMT

Troy,

Please hard reset the AP once and check. It will remove if there is any mesh configuration and sets it to default config. And then try with the default credentials.

While performing a hard reset, make sure you press & hold the 'Hard reset' pin hole for 10-15 seconds and release.

-Anusha

Re: I am new to Ruckus products

troy_kartchner — Tue, 18 Sep 2018 01:42:18 GMT

After the 10 to 15 secs will it need to be per cycled?

Re: I am new to Ruckus products

troy_kartchner — Tue, 18 Sep 2018 01:42:33 GMT

power

Re: I am new to Ruckus products

Anusha_Vemula — Tue, 18 Sep 2018 01:44:08 GMT

Troy,

AP should be powered up while performing a hard reset. Once the reset is done, AP will auto reboot and come online in less than a min.

- Anusha