topic Re: Unable to configure r310 in FlexMaster

Unable to configure r310

shai_fisher — Wed, 11 Sep 2019 17:31:11 GMT

Hello guys,
I am trying to configure the master r310 for a school im working in,
Manuals are leading me to dead ends...
I have successfully connected to the AP after plugging it in to functional and tested network port,
But i get no ip addess in my smartphone, tried to do it through the unleashed app but it tells me i have to connect to the network,
I have tried reaching it with ip but I can't find any ip other than my manually configured pc in 192.168.0.55
I dont even see it in arp -a...
I must be doing something really wrong here...

I also took it back to home to try and see if it is the network i was working on and same resaults there...
Plus, i couldn't find any relevant guides online

Re: Unable to configure r310

shai_fisher — Thu, 12 Sep 2019 11:49:10 GMT

Re: Unable to configure r310

logan_taylor — Thu, 12 Sep 2019 11:52:59 GMT

Hi there,
if this is an unleashed ap then after a reset it should come up with an ssid saying configure me XXXXX.

from from there can you connect to that ssid and goto a browser and then goto unleashed.ruckuswireless.com this should take you to the we gui.

Hope this helps.

PS dont use the app its balls 🙂

Re: Unable to configure r310

shai_fisher — Thu, 12 Sep 2019 11:55:51 GMT

Hi Logan and thank you for the comment,
Problem is that when i connect to the Configure.me wireless network, the connected device gets no ip and i'm not able to reach any where, tried that too...

Re: Unable to configure r310

logan_taylor — Thu, 12 Sep 2019 11:59:14 GMT

Interesting,
when you connect using the unleashed.ruckus..... link usually works,
I have had an access point that got its firmware a bit broken from a faulty flash that indeed did this,
has this unit been an unleashed ap all its life or has it been flashed from a non unleashed variant?

Re: Unable to configure r310

shai_fisher — Thu, 12 Sep 2019 12:46:33 GMT

It's new, i have unboxed it connected it, and than nothing happend, nowirless network, couldn't find it with ip also,
I than did a factory reset and only then i could see the Configure.me

Re: Unable to configure r310

michael_brado — Fri, 13 Sep 2019 21:05:02 GMT

Shai,
Do you have a working LAN network, with a router providing DHCP and def-gw address?If you connect your PC to a switch port, does it get an IP address and Internet access?

You do need to have a working LAN with def-gw for your Unleashed network APs to get started.And yes, you need to start on the wireless Configure.me of the first AP, to configure Unleashedfor other APs to connect to.
Initial Unleashed setup info is in this KBA-5204.

Re: Unable to configure r310

shai_fisher — Fri, 13 Sep 2019 21:11:33 GMT

Hi Michael,
The LAN is working, as i said, i plugged it in a functional and tested port, when i connect a pc to this port i have internet access,
When i connect the ap to the port, and than i connect my smartphone or my laptop to the Configure.me wirless network, i get no IP address and of course no internet access, from what i understand from the manuals and from your comments, the device is faulty,

Thing is that i testes 2 completely new APs..

Re: Unable to configure r310

michael_brado — Fri, 13 Sep 2019 21:16:21 GMT

No... not necessarily... did you then open your browser to unleashed.ruckuswireless.com as instructed by the Setup KBA?

Re: Unable to configure r310

michael_brado — Fri, 13 Sep 2019 21:18:06 GMT

But I'm PC centric! If you prefer, we have an Unleashed Mobile App for setting up new networks (free download):

https://support.ruckuswireless.com/products/139-ruckus-unleashed-mobile-app#firmwares

Re: Unable to configure r310

shai_fisher — Fri, 13 Sep 2019 21:20:37 GMT

I did try going to the link.
The manual that comes with the AP actually says i should set a static ip on 192.168.0.22/24 and than go to 192.168.0.1 on the web browser, but that didn't work either

Tried the link method from both smartphone and laptop
And i have also disabled any other virtual adapters for any case, left only wifi adapter enabled

Re: Unable to configure r310

michael_brado — Fri, 13 Sep 2019 21:28:50 GMT

No, static IP not right. Do you connect to the Open auth Configure.me-XXYYZZ WLAN ok?
Go right to the Unleashed admin URL with a browser when connected. Do you get the greeting screen?

Re: Unable to configure r310

shai_fisher — Fri, 13 Sep 2019 22:04:44 GMT

No, the configure.me-xxyyzz wlan was not open auth,
Also after factory reset, found here in the forum the answer for that though,
I had to enter s/n of the ap the gain access to the network,
Unleashed.ruckuswireless.com doesn't work,
Pc get's APIPA ip address,
Unleashed admin url is different or is it the same one?

Re: Unable to configure r310

shai_fisher — Sun, 15 Sep 2019 08:19:27 GMT

Any advice?

Re: Unable to configure r310

shai_fisher — Sun, 15 Sep 2019 20:47:50 GMT

Problem solved, the product was delivered with a different firmware, it got ip address from dhcp which somehow i missed... Any way, loaded unleashed image and than every thing ran great, thank you for your time and help!