topic Re: Cannot see APs managed by 3025 in FlexMaster. in FlexMaster

Cannot see APs managed by 3025 in FlexMaster.

drew_lentz_7550 — Tue, 07 Oct 2014 23:30:18 GMT

I am running FlexMaster 9.8.0.0.36. I have 2 networks: 1 internal and 1 external. I can see the ZoneDirector of the internal one, as ell as the APs and clients connected to it. However, I cannot see any APs or clients connected to the external network. I see messages in the most recent events. but that's all. What am I missing?

Re: Cannot see APs managed by 3025 in FlexMaster.

monnat_systems — Wed, 08 Oct 2014 05:01:15 GMT

Hello Drew,

Just to be clear, there is just one ZD (in total) residing in your internal network which you can see however its AP's in the external network and its associated client can't be seen. Correct?

Cheers

Re: Cannot see APs managed by 3025 in FlexMaster.

drew_lentz_7550 — Wed, 08 Oct 2014 13:44:30 GMT

There is the sngle FlexMaster server.
There are 2 ZoneDirectors:
-1 1106 with 1 access point managed by it
-1 3025 with 14 access points managed by it

The 1106 shows fine, as does the AP connected to it.
The 3025 shows up, but doesn't show anything connected to it (APs or clients)
However, in the "Most Recent Events - All Zone Directors) I see join/disconnect/roam messages from that 3025.

Everything is running 9.8.1.0.101

Re: Cannot see APs managed by 3025 in FlexMaster.

monnat_systems — Wed, 08 Oct 2014 16:45:50 GMT

Drew,

Ok thanks for the clarification.

Is FM pingable from external ZD?
make sure that ports in the below URL is open in the firewall/router between FM & external ZD.

http://prntscr.com/4u8f30

cheers

Re: Cannot see APs managed by 3025 in FlexMaster.

drew_lentz_7550 — Wed, 08 Oct 2014 17:19:24 GMT

Yes on pingable.
Double-checking ports on firewall group rules on my end.
Everything looks good.

still no reporting of APs and Clients.

Re: Cannot see APs managed by 3025 in FlexMaster.

monnat_systems — Thu, 09 Oct 2014 16:34:30 GMT

Well if ports are open both way, then possibly a BUG. Is it possible for you to delete THAT ZD and re-add to see if that works out a minor glitch?

Re: Cannot see APs managed by 3025 in FlexMaster.

drew_lentz_7550 — Thu, 09 Oct 2014 21:07:34 GMT

Lemme try.
I removed the FlexMaster setting from the ZD and waited 5 minutes. Still no changes. License count went back up to 94 (licenses available no including the ZD3k) and nothing changed. Is there something else I need to do to purge the ZD3k from the FlexMaster?

Re: Cannot see APs managed by 3025 in FlexMaster.

suporte_tecnico — Fri, 28 Aug 2015 12:52:14 GMT

same problem.In my case are three controllers: the two controllers and on redundancy, in the same network than the flexmaster, dont display the access-points. To the third controller, on different network than the flexmaster, the 18 access-points are displayed.
The three controllers have the same firmware (9.9.0.0.216) and the flexmaster 9.10.0.0.7.

Re: Cannot see APs managed by 3025 in FlexMaster.

frank_alexander — Mon, 18 Jan 2016 06:25:07 GMT

I have the same problem. Some of my controllers work ok, but other can't. All my ZD's run 9.8.3 firmware. Is there any other thing to solve this problem? Thank you!

Re: Cannot see APs managed by 3025 in FlexMaster.

seanmuir — Wed, 20 Jan 2016 23:17:15 GMT

Whats your AP license count on the Flexmaster?

@ Suporte Tecnico Universidade Mackenzie: I would make sure that the networks have the same FW in relationship to the Flexmaster, so if the FM is on 9.10 then so should the ZD's.

Re: Cannot see APs managed by 3025 in FlexMaster.

alan_rothenstre — Mon, 08 Feb 2016 21:48:51 GMT

I am running FM on a VM and was missing data. Check the time, timezone, etc in CentOS/Linux. I had an issue with the BIOS clock being correct but the clock in the OS being used by FM was off and causing issues communicating with FM. Don't get fooled by the time being right on the screen. If you have a warning that says the Browser Time is Different and may effect reporting, then this might be your issue.