topic [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs in Community and Online Support Services

[ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

safwee_hoxphone — Thu, 25 Feb 2021 17:02:20 GMT

Hello,

I have a rather embarrassing problem that I can't solve.

My goal is the following:
I want to make my Wi-Fi AP 2 SSIDs on 2 different VLANs.

I have configured the switchs (default VLAN: 1, tagged VLAN: 20, 30).
I have also configured the firewall to transmit only VLANs 20 and 30 over different IPs.
As for the access points, they broadcast one SSID under VLAN 20 and the other under VLAN 30, that's all.

I currently only access the unleashed application.

The Wi-Fi broadcasts VLANs well and the internet works when you are connected to the Wi-Fi.

But another problem occurred: I can no longer reach the unleash's console and on both SSIDs, neither one detects the AP.

The mobile application doesn't detect any of the APs either.

To put it plainly: the terminals broadcast the network but do not take an IP.

Do you have a solution for reaching the console without VLAN 1?
Is it the firewall?
Or the missing VLAN 1?
Or a configuration that is missing?

Regards.

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

matt_klouda — Thu, 25 Feb 2021 17:46:42 GMT

Did you statically assign the IP address to your AP, or is it being pulled via DHCP? If so, which vlan is the AP interface untagged in?

In order for it to pull an IP address, it will have to be tagged in vlan 20 and 30, and untagged in the vlan you want the management IP address to be in.

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

safwee_hoxphone — Thu, 25 Feb 2021 18:34:57 GMT

Thank you for your quickly answer.

For IP, i didn't assign any static adress in AP, i just follow the wizard in my master AP.

For the VLAN, i just assign the VLAN to each SSIDs. Is there other configuration for this ?

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

matt_klouda — Thu, 25 Feb 2021 18:36:06 GMT

What is the AP attached to, an ICX?

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

safwee_hoxphone — Thu, 25 Feb 2021 18:38:44 GMT

No, this is a Netgear GS724TPP.

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

matt_klouda — Thu, 25 Feb 2021 18:44:44 GMT

Ok - I honestly have no idea how the netgear works...what VLAN should the management IP be in for your AP?

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

safwee_hoxphone — Fri, 26 Feb 2021 06:45:35 GMT

I configure Netgear like that:

- Default VLAN: 1

- Tagged VLAN: 20 and 30

- IP adress are on DHCP mode

However, Ruckus AP doesn't have a configuration for management IP in Unleash app.

Re: [ AP R320, R510] I can't reach unleash console when i set 2 differents VLANs

safwee_hoxphone — Thu, 04 Mar 2021 12:51:08 GMT

VLAN management *

Do you confirm this theory ?