topic After factory reset an working R510, it can't be seen on staging zone of the smartzone in Community and Online Support Services

After factory reset an working R510, it can't be seen on staging zone of the smartzone

andrew_labrunda — Wed, 17 Feb 2021 02:09:36 GMT

I factory reset the R510 which was already in use/online in Smartzone 3.6 and the AP firmware was 3.6.2.0.254. I deleted the AP from the existing zone and hoping after factory reset the AP, it will show up on the staging zone again, but it never did.

Re: After factory reset an working R510, it can't be seen on staging zone of the smartzone

andrew_labrunda — Wed, 17 Feb 2021 03:58:49 GMT

just figured out, the problem was the uplink switch. Disregard this question.

Re: After factory reset an working R510, it can't be seen on staging zone of the smartzone

eizens_putnins — Wed, 17 Feb 2021 14:59:37 GMT

AP shows in staging zone, when it sends request to SZ. AP must know SZ IP for that (manually configured sz IP, or recieved from DHCP option 43 or DNS).