https://community.ruckuswireless.com/t5/Community-and-Online-Support/ZD1200-broken-try-to-restore-backup-on-new-ZD1200/m-p/21441#M870 <P style="margin: 0;">Our ZD1200 stopped booting, wild guess is something with storage. There is a backup of this unit. ordered a new ZD1200 and tried to restore. Unfortunately the config can not be restored due to firmware version mismatch.&nbsp;</P> <P style="margin: 0;"></P> <P style="margin: 0;">- Broken ZD1200 firmware is not known</P> <P style="margin: 0;">- New ZD1200 firmware version is 9.13.3.0 build 41</P> <P style="margin: 0;"></P> <P style="margin: 0;">The firmware seems to be binary making it difficult to find the firmware version used when the backup was created. Any ideas on how to get the backup restored?</P> Thu, 21 Jan 2021 09:09:11 GMT mark_putten 2021-01-21T09:09:11Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/ZD1200-broken-try-to-restore-backup-on-new-ZD1200/m-p/21441#M870 <P style="margin: 0;">Our ZD1200 stopped booting, wild guess is something with storage. There is a backup of this unit. ordered a new ZD1200 and tried to restore. Unfortunately the config can not be restored due to firmware version mismatch.&nbsp;</P> <P style="margin: 0;"></P> <P style="margin: 0;">- Broken ZD1200 firmware is not known</P> <P style="margin: 0;">- New ZD1200 firmware version is 9.13.3.0 build 41</P> <P style="margin: 0;"></P> <P style="margin: 0;">The firmware seems to be binary making it difficult to find the firmware version used when the backup was created. Any ideas on how to get the backup restored?</P> Thu, 21 Jan 2021 09:09:11 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/ZD1200-broken-try-to-restore-backup-on-new-ZD1200/m-p/21441#M870 mark_putten 2021-01-21T09:09:11Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/ZD1200-broken-try-to-restore-backup-on-new-ZD1200/m-p/21442#M871 <P style="margin: 0;">Hi Mark,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Only Ruckus support can decrypt the backup file and find the version of it.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Please open a support case and provide the backup file to them. They should be able to help you on this.</P> Thu, 21 Jan 2021 14:32:43 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/ZD1200-broken-try-to-restore-backup-on-new-ZD1200/m-p/21442#M871 syamantakomer 2021-01-21T14:32:43Z