topic Re: ZoneFlex 7982 & Cisco 2960T/S POE problem in Community and Online Support Services

ZoneFlex 7982 & Cisco 2960T/S POE problem

jean_francois_l — Fri, 29 Nov 2013 20:35:02 GMT

Hello,
We recently receive a new batch or ZoneFlex 7982 and they seem to be not possible to get power thru our Cisco Switches 2960-T os S model which were powering already older ZoneFlex 7982 models that we had purchase six months earlier..
We get a Power-3-controller-port-err, Power controller reports power Imax error detected, What should we do to resolve our problem?
THX

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

keith_redfield — Sat, 30 Nov 2013 01:08:21 GMT

Best is to open a support case. https://support.ruckuswireless.com/co... so that we can isolate the root cause and offer a solution.

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

james_demayo_62 — Thu, 09 Jan 2014 01:14:14 GMT

https://www.youtube.com/watch?v=47oWYn...

Get an RMA

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

frank_kolakosky — Fri, 24 Jan 2014 17:41:29 GMT

Is there a solution for this issue yet?

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

keith_redfield — Fri, 24 Jan 2014 17:46:29 GMT

If you're seeing symptoms of poor/non-existent POE negotiation please open a support case so that we can troubleshoot the cause.

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

michael_brado — Wed, 29 Jan 2014 22:44:34 GMT

Also try powering your 7982s on every other (alternate) ports, and does that work?
How about 1 AP for each 4 ports? Some switch manufacturers use one power transceiver to power blocks of 4 ports. Spreading the power draw may help.

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

luis_vivar — Wed, 03 Jun 2015 02:48:03 GMT

Is there a solution for this problem?

Re: ZoneFlex 7982 & Cisco 2960T/S POE problem

monnat_systems — Thu, 04 Jun 2015 13:13:26 GMT

yes, AFAIK, new ZF7982 hardware addresses the POE incompatibility issues. this is well documented in release notes..