https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-Web-Support-Site-will-launch-this-weekend/m-p/20582#M842 You can view the new design at <A href="https://supportbeta.ruckuswireless.com" rel="nofollow">https://supportbeta.ruckuswireless.com</A> in the meantime. There may be periods of brief outages during the cutover and not everyone will see the new site at the same time.&nbsp; There are still plenty of enhancements and improvements coming even after the update. <BR /><BR />This is a new platform that allows us to deliver some awesome new functionality. We're excited and hope you enjoy the changes. Feedback, as always, is appreciated!<BR /><BR />Some of the new features include:<BR /><BR /><UL><LI>All-in-one view of all content related to a product - KB articles, documentation, downloads, forums, etc</LI><LI>Better account administration including the ability to edit account info, add new users to your company account and more</LI><LI>Better features for our partners to collaborate with customers</LI><LI>A complete view of your product purchases and warranty registrations including whether support is active, remaining warranty, license counts and more</LI><LI>More streamlined case-open</LI><LI>Mobile-friendly responsive design - phone/tablet/laptop are all supported.</LI><LI>Fewer clicks, faster solutions</LI><LI>More complete search, available throughout the site</LI><LI>Better navigation (breadcrumbs, menus, cross-links, etc)</LI></UL> Thu, 27 Mar 2014 17:08:49 GMT keith_redfield 2014-03-27T17:08:49Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-Web-Support-Site-will-launch-this-weekend/m-p/20582#M842 You can view the new design at <A href="https://supportbeta.ruckuswireless.com" rel="nofollow">https://supportbeta.ruckuswireless.com</A> in the meantime. There may be periods of brief outages during the cutover and not everyone will see the new site at the same time.&nbsp; There are still plenty of enhancements and improvements coming even after the update. <BR /><BR />This is a new platform that allows us to deliver some awesome new functionality. We're excited and hope you enjoy the changes. Feedback, as always, is appreciated!<BR /><BR />Some of the new features include:<BR /><BR /><UL><LI>All-in-one view of all content related to a product - KB articles, documentation, downloads, forums, etc</LI><LI>Better account administration including the ability to edit account info, add new users to your company account and more</LI><LI>Better features for our partners to collaborate with customers</LI><LI>A complete view of your product purchases and warranty registrations including whether support is active, remaining warranty, license counts and more</LI><LI>More streamlined case-open</LI><LI>Mobile-friendly responsive design - phone/tablet/laptop are all supported.</LI><LI>Fewer clicks, faster solutions</LI><LI>More complete search, available throughout the site</LI><LI>Better navigation (breadcrumbs, menus, cross-links, etc)</LI></UL> Thu, 27 Mar 2014 17:08:49 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-Web-Support-Site-will-launch-this-weekend/m-p/20582#M842 keith_redfield 2014-03-27T17:08:49Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-Web-Support-Site-will-launch-this-weekend/m-p/20583#M843 A few known issues (release notes for a website? yeah...) we're working on: <BR /><BR /> <UL> <BR /> <LI>Guest accounts can't open cases. FIXED - can open RMA/Admin cases</LI> <BR /> <LI>Asset CSV Export only exports the current page, not all records</LI> <BR /> <LI>Improved forum integration</LI> <BR /> <LI>some spelling/grammar issues</LI> <BR /> <LI>Some UI improvements - i.e. showing which filter is currently selected</LI> <BR /> </UL> <BR /><BR /> (I'll keep updating this post as these change or more are found) Thu, 27 Mar 2014 23:39:11 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-Web-Support-Site-will-launch-this-weekend/m-p/20583#M843 keith_redfield 2014-03-27T23:39:11Z