topic Can't get DHCP IP for my devices in Community and Online Support Services

Can't get DHCP IP for my devices

cristian_baeza — Thu, 21 Nov 2013 15:23:09 GMT

Hi. I'm trying to configure a network with a 2825 router and a 2111 adapter . I can get them connected but when I try to add any other wireless devices like a smartphone or a laptop they don't get an IP

Re: Can't get DHCP IP for my devices

keith_redfield — Fri, 22 Nov 2013 00:00:19 GMT

Under Configuration->Local Network how is your DHCP server set up?

Re: Can't get DHCP IP for my devices

cristian_baeza — Fri, 22 Nov 2013 11:45:21 GMT

I may be a little confused. Is it really necessary to be under a DHCP server?
I just want to use Ruckus as a local router to make a local network, not even connected to an internet modem. Thanks

Re: Can't get DHCP IP for my devices

keith_redfield — Fri, 22 Nov 2013 15:26:23 GMT

IP addresses are required for the devices to communicate. You can statically assign IP addresses, DNS servers, etc - but that's what the DHCP server would do for you and much faster 🙂

Re: Can't get DHCP IP for my devices

cristian_baeza — Fri, 22 Nov 2013 15:42:17 GMT

Now I understand. I thought Ruckus was able to assign an IP acting as a DHCP server just like a regular router does, creating a whole new network. So if a connect Ruckus to an internet modem, it would be able to assign IPs for my devices?

Re: Can't get DHCP IP for my devices

keith_redfield — Fri, 22 Nov 2013 15:46:30 GMT

Sorry...the "server" I'm referring to is the internal server on the 2825. If you log in, and go to Configuration->Local Network, you should see it. Here's a pic:

Re: Can't get DHCP IP for my devices

cristian_baeza — Fri, 22 Nov 2013 16:02:45 GMT

That option doesn't appear. Maybe i ́ll have to update the software, I have the 5.3.1.0.51 version

Re: Can't get DHCP IP for my devices

michael_brado — Fri, 22 Nov 2013 17:12:06 GMT

Hello,

Your firmware version is current/up to date. The question is, do you have an
Administration section like Keith's screenshot above, with Management, Diagnostics,
Log components?

We sold vf2825 APs with 3 to 4 vf2111 CPEs for TV set top boxes as an IPtv
solution, thru various ISPs. If you login to a vf2825 with the admin/password
uid/pw you see on the bottom label, you get user level privileges.

Try logging in with ISP uid/pw of 'super' and 'sp-admin', to get the full screens
and capabilities, including DHCP configuration, that you see in Keith's shot.
Good luck and best regards.

Re: Can't get DHCP IP for my devices

michael_brado — Fri, 22 Nov 2013 17:15:16 GMT

However... If you have logged in with both sets of uid/pw and don't get the DHCP
configuration options, you have equipment from one of the Telco customers who
resold our gear and was installed with custom configurations from them. We can
not change/modify those Telco OEM product, sorry.

Re: Can't get DHCP IP for my devices

cristian_baeza — Fri, 22 Nov 2013 17:28:46 GMT

I think thats it, a friend asked me to configure the device. I ́d never seen something like this but I thought it coudn't be so much different than a regular router but then I stumbled with this issue. I guess this the end for the topic, Thanks for your time