topic New Ruckus Networks Support Portal Home Page on 28 January 2019 in Community and Online Support Services

New Ruckus Networks Support Portal Home Page on 28 January 2019

grodog-prod — Thu, 17 Jan 2019 20:49:56 GMT

We are pleased to announce that the new home page design for the Ruckus Networks Support Portal will go-live on 28 January 2019.

More details including screenshots of the new look-and-feel are available on the announcement page at https://support.ruckuswireless.com/new-ruckus-networks-support-portal-home-page-on-28-january-2019.

Allan.

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

grodog-prod — Wed, 30 Jan 2019 14:29:02 GMT

After fixing the difficulties mentioned previously, the new UI/UX on the Support Portal home page went live early this morning.

Allan.

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

sven_jaanson — Mon, 04 Feb 2019 10:04:03 GMT

Where is the place to quickly find latest software?

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

tony_heung — Mon, 04 Feb 2019 13:31:36 GMT

https://support.ruckuswireless.com/software

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

sven_jaanson — Mon, 04 Feb 2019 13:35:27 GMT

So.. under "announcement" or something similar menu we don't see any update notifications any more? We always have to check the "Downloads" menu point?

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

tony_heung — Mon, 04 Feb 2019 14:11:04 GMT

I like the idea to be able to subscribe software update notification by email.

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

grodog-prod — Mon, 04 Feb 2019 22:51:53 GMT

@janx: the links for "Technical Documentation - Recent Releases" in the KB & Forums section on the home page point to the most-recent releases, sorted by the most-recent ones first.

We're also working with IT to create most-recent feeds for both the Software and the TechDocs, similar to the Discussions viewable in the right-nav after you login.

@Tony Heung: subscriptions and email notifications are already in our development roadmap, just haven't been prioritized yet.

Allan.

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

drew_baldock — Wed, 06 Feb 2019 19:54:13 GMT

100% second this. I now need to actively check each product for updates. Subscriptions would be great, but please also fix the default view, so far this is a step backwards for us.

Re: New Ruckus Networks Support Portal Home Page on 28 January 2019

jukka_somiska — Thu, 07 Feb 2019 11:52:49 GMT

I also feel it's step backwards, so solved the problem just by adding bookmark to browser. This link is sorted by date, so there are newest uploads in the beginning of the list: https://support.ruckuswireless.com/software?direction=desc&sort=updated_at