https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12752#M524 Unfortunately, to troubleshoot such an issue will require a wireless trace, a feature not in the Unleashed code.<BR />Perhaps an Apple Air could collect the capture, to share with Tech Support for analysis. Fri, 09 Sep 2016 17:14:58 GMT michael_brado 2016-09-09T17:14:58Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12749#M521 New R500 Zoneflex setup running 200.1.9.12.62, iPhones and iPads cannot Join a closed (hidden SSID) network. Windows, MacOS and Android devices can. Please help!<BR /><BR />Also using ACL for MAC address filtering.<BR /><BR />When I unhide the SSID the iOS devices can join just fine. &nbsp;One iOS device is running iOS 9.3.4 another is running 9.3.5 Wed, 07 Sep 2016 19:57:23 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12749#M521 dan_martich 2016-09-07T19:57:23Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12750#M522 Do these Apple devices connect to anybody else's wireless network when SSIDs are not broadcast?&nbsp; <BR /><BR /> I don't know that Ruckus can help with this issue that appears to be vendor related. Thu, 08 Sep 2016 22:47:42 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12750#M522 michael_brado 2016-09-08T22:47:42Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12751#M523 They do. &nbsp;Including when I unhide the (hidden) network temporarily. &nbsp;They can also join a non-Ruckus hidden network. &nbsp;Not sure what to look into. Fri, 09 Sep 2016 17:08:16 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12751#M523 dan_martich 2016-09-09T17:08:16Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12752#M524 Unfortunately, to troubleshoot such an issue will require a wireless trace, a feature not in the Unleashed code.<BR />Perhaps an Apple Air could collect the capture, to share with Tech Support for analysis. Fri, 09 Sep 2016 17:14:58 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12752#M524 michael_brado 2016-09-09T17:14:58Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12753#M525 This turned out to be a bug. &nbsp;I am told that Ruckus engineers are working on a fix. Wed, 28 Sep 2016 18:17:59 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-R500-Zoneflex-setup-running-200-1-9-12-62-iPhones-andiPads/m-p/12753#M525 dan_martich 2016-09-28T18:17:59Z