Unable to Access RUCKUS Community Forum via Certain Networks

catherine — Wed, 19 Feb 2025 06:22:25 GMT

Hello

I've been experiencing an issue where I cannot access the RUCKUS Community Forum when connected through certain networks. Specifically; when using my corporate VPN or certain public Wi-Fi networks, the page either fails to load or presents an error message about connection timeouts.🤔

However, when switching to a mobile network or a different ISP, the forum loads normally. This suggests a possible network restriction, DNS issue / firewall rule that might be interfering with access.🙁

I've attempted bas🙂ic troubleshooting; such as flushing the DNS cache, switching DNS providers (Google & Cloudflare), and testing in incognito mode. I also checked with my network administrator, who confirmed that there are no explicit blocks on the RUCKUS domain. Given that other websites work fine on the same network, I am curious if RUCKUS has any known restrictions, geofencing, or security measures that might be affecting access from specific networks.🤔https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ruckus-connectivity-issues/m-p/70937 Checked https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ruckus-connectivity-issues/m-p/70937-Selenium resources, and found it quite informative.

Has anyone else encountered similar connectivity issues? Are there any specific IP ranges or domains that should be whitelisted to ensure proper access? 🤔 Any guidance on troubleshooting this further would be appreciated!

Thank you !!🙂

Re: Unable to Access RUCKUS Community Forum via Certain Networks

Imran_ruckus — Wed, 19 Feb 2025 12:23:35 GMT

Hi @catherine

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Community forums.

Could you kindly confirm if this is a Lennar Home RUCKUS setup? Your confirmation would be greatly appreciated.

In the meantime, I would like to inform you that RUCKUS typically does not block or require whitelisting unless specific configurations have been made. Given that you are using a VPN or other networks, the issue you are experiencing could potentially be related to this. I recommend checking with your network provider to further investigate the matter or checking your VPN policies.

Thank you once again for your inquiry.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

topic Re: Unable to Access RUCKUS Community Forum via Certain Networks in Community and Online Support Services

Unable to Access RUCKUS Community Forum via Certain Networks

Re: Unable to Access RUCKUS Community Forum via Certain Networks