topic Re: Black all screen When Accessing RUCKUS Management Interface in Community and Online Support Services

Black all screen When Accessing RUCKUS Management Interface

romromillys — Wed, 20 Nov 2024 12:35:13 GMT

Hi everyone,

Black all screen keeps appearing when I try to access the RUCKUS management interface. The page loads, I log in, but then the screen goes completely black, and I cannot see any of my settings or configurations.

I have already tried clearing my browser cache, switching browsers, and even restarting the device, but nothing seems to help. Iam using RUCKUS SmartZone version 5.1.

Has anyone else faced this issue or know how to fix it? Any help would be much appreciated! Thank you.

Re: Black all screen When Accessing RUCKUS Management Interface

Ambika-leimapok — Thu, 21 Nov 2024 20:52:00 GMT

Hi Romromillys,

Could you please confirm if you have already tried in Firefox browser?

Please attach the screenshot of the WebUI page

Re: Black all screen When Accessing RUCKUS Management Interface

romilly — Fri, 22 Nov 2024 04:59:36 GMT

Hi Leimapokpam Ambika,

Yes, I have tried accessing the WebUI using Firefox, but the black screen issue still persists after logging in. I will attach the screenshot of the WebUI page shortly for your reference.

Thank you for your assistance!

Re: Black all screen When Accessing RUCKUS Management Interface

lardassresponde — Fri, 13 Dec 2024 04:54:05 GMT

@Bitlife Yes, I have attempted to use Firefox to visit the WebUI, however even after logging in, the problem still exists. For your reference, I will soon provide a screenshot of the WebUI page.