topic Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times. in Community and Online Support Services

Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Fri, 08 Nov 2024 21:20:35 GMT

Hi! I need assistance. Our Ruckus router will not reboot. Tried going through CHAT feature to order a replacement. Now they want the "approval link" for the RMA request from the Engineer. I did not receive any approval. The CHAT feature did not provide any live person. It only made me put in my shipping and contact information. Then stops.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

Ambika-leimapok — Fri, 08 Nov 2024 21:27:59 GMT

Hi Linda,

Do you happen to have a support case number?

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Fri, 08 Nov 2024 21:34:51 GMT

Yes! It is 01863373

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Fri, 08 Nov 2024 21:43:21 GMT

I guess the unit is called a "switch", not a router? After trying to reboot, all lights are flashing yellow.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Sat, 09 Nov 2024 03:24:52 GMT

I just received 3 emails that my case was closed! Why has my case been closed? I have not received any response or resolution. Please help me, I need assistance with this.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Sat, 09 Nov 2024 03:25:47 GMT

My case # is 01863373. Why was my case closed? I haven't received any response.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

Johan_Hurry — Sat, 09 Nov 2024 07:05:40 GMT

I'm having trouble with my Ruckus router not rebooting, and I didn't get the approval link for the RMA request—only asked for my shipping details in the chat, but it didn't connect me to a live person.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Sat, 09 Nov 2024 18:35:01 GMT

Can you assist me?

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

Ambika-leimapok — Sat, 09 Nov 2024 20:34:26 GMT

Hi Linda,

I see that you are looking for technical assistance with the Ruckus Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen — Sat, 09 Nov 2024 21:24:44 GMT

I did post a request in that forum as well. Not getting any response, so was looking for assistance.

Re: Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

Imran_ruckus — Mon, 11 Nov 2024 12:18:41 GMT

Hi @linda_nguyen

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We apologize for any inconvenience this has caused and are committed to assisting you promptly. Please note, that the Lennar Support Forum team works from 7.00 AM-5.00 PM EST, Monday through Friday.

I noticed that you have created multiple posts on the forum, and I am currently assisting with one of them. Kindly refer to the following link and continue the discussion there, where I will be glad to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Request-RMA-Approval-Link/m-p/99253#M23383

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community