topic Re: Smartzone 100 with Radius Server authentication PROBLEM! in Community and Online Support Services

Smartzone 100 with Radius Server authentication PROBLEM!

carlo_ca_ete — Wed, 11 Nov 2015 19:56:44 GMT

Hi,
In my ZS100 i set a Wlan with Web Authentication / auth. radius server (TekRadius LT).
When i connect to this Wlan, apperars the captive portal. when i write my user and password and log in, displays the following message: "System is too busy, please try again".

What does this mean??

Regards,

Re: Smartzone 100 with Radius Server authentication PROBLEM!

ahamed_a — Tue, 17 Nov 2015 01:04:28 GMT

Hi Carlos,

This is a weird issue and this can be because of many reasons. Please open a ticket with our technical team and we shall be having a closer look into this issue with a remote session.

This could be because of many reasons such as too many clients on single AP, cpu utilization spiking high, software crash.

Please follow the below link to create a ticket with us;

https://support.ruckuswireless.com/case_management

Hope this helps.

Regards,
Ahamed

Re: Smartzone 100 with Radius Server authentication PROBLEM!

timothy_cumming — Sun, 24 Nov 2019 01:06:00 GMT

was this solved?

Re: Smartzone 100 with Radius Server authentication PROBLEM!

hariharan_chand — Wed, 25 Dec 2019 00:07:45 GMT

I hope the issue is resolved in the latest firmware.

Thanks,
-Hari.

Re: Smartzone 100 with Radius Server authentication PROBLEM!

timothy_cumming — Wed, 25 Dec 2019 01:03:42 GMT

What is the latest build, did a new one just release.

Re: Smartzone 100 with Radius Server authentication PROBLEM!

timothy_cumming — Wed, 25 Dec 2019 01:15:08 GMT

Just looked im on the latest available release and issue persists.

Re: Smartzone 100 with Radius Server authentication PROBLEM!

hariharan_chand — Wed, 25 Dec 2019 01:54:10 GMT

Please open a ticket with our technical team and we shall be having a closer look at this issue.

Thanks,
-Hari.

Re: Smartzone 100 with Radius Server authentication PROBLEM!

timothy_cumming — Wed, 25 Dec 2019 02:01:09 GMT

Go wild, ticket has been open a month. I was told its not a feature, and need a feature request, support wasnt much help. They did however tell they reproduced the issue. Case id 01003715

Re: Smartzone 100 with Radius Server authentication PROBLEM!

hariharan_chand — Wed, 25 Dec 2019 02:11:02 GMT

Truly understandable, Timothy, Let me check with the TSE and I will keep you update with the progress of the case.

Thanks,
-Hari.

Re: Smartzone 100 with Radius Server authentication PROBLEM!

syamantakomer — Wed, 25 Dec 2019 13:51:30 GMT

Hi Timothy,

Issue mentioned in 01003715 ("Cannot get role assigned when using a specific AD group, other groups do work for students, but not staff.") is differnt than the one asked on this thread ("when i write my user and password and log in, displays the following message: "System is too busy, please try again"").

I request you to continue follow up on the case 01003715, as case is still in progress and support team is working on it.

I also request you to start a fresh forum thread, if question is different than the previously asked questions/thread in Ruckus Support forum.

Thank you.

Regards,
Syamantak Omer