topic 6E AX211 WIFI card keeps dropping connections in Community and Online Support Services

6E AX211 WIFI card keeps dropping connections

lmcginnis — Thu, 14 Sep 2023 20:35:01 GMT

I recently purchased 65 Dell Latitude 5540 systems which came with an Intel WIFI 6e AX211 160MHZ card. They will not stay connected to wifi! Had my network and wireless team check - saw no problems. Called Dell - wasn't their faulty! Called Intel - wasn't their fault!!!

Should the 6E card work on R610 or R650 APs? Anyone know how to make this work????

Re: 6E AX211 WIFI card keeps dropping connections

syamantakomer — Mon, 09 Oct 2023 23:07:15 GMT

Hi @lmcginnis,

Both the APs are compatible and your device should be able to connect. Could you confirm on what RUCKUS controller, AP model and firmware version your setup is running on?

Also confirm your WLAN configuration.

Re: 6E AX211 WIFI card keeps dropping connections

lmcginnis — Mon, 09 Oct 2023 23:58:10 GMT

I am using the SmartZone 100 on version 5.1.2.0.302. I know this is behind a couple of versions but I don't have the support license to update it. AP 610 on version 5.1.2.0.373. I have noticed that the APs will connect but have no internet. If I reset the network adapter, then it connects and stays connected. I don't know why it has to be reset.

Re: 6E AX211 WIFI card keeps dropping connections

syamantakomer — Tue, 10 Oct 2023 00:07:28 GMT

When you said "will not stay connected" do you see device dropping the Wi-Fi connection entirely or just losing internet connection?

Did you check the SZ event logs for you client and findout more information?

SZ has a inbuilt utility called Troubleshooting, just go there, add the impacted client MAC address, select the APs where client may connect, and run the test. Now connect your client and see what information you can find.

Share the information from the troubleshooting utility post running the connection test.