topic Re: Ruckus ZD1200 Mail Alert in Community and Online Support Services

Ruckus ZD1200 Mail Alert

irakli_gvishian — Mon, 24 Oct 2022 12:05:02 GMT

Hello,

We have 2 Ruckus ZD1200 in HA mode. I would like to configure mail alert if any AP goes down. Test Notification works, but I tried to restart AP but there is no alert appeared. As I see configuration is correct. What can be problem?

Re: Ruckus ZD1200 Mail Alert

Vineet_nejwala — Tue, 25 Oct 2022 04:32:26 GMT

Hi @irakli_gvishian

On the ZD controller the behavior is as below :

"AP Lost Contact" will be triggered only after 20 mins from the time AP gets disconnected from ZD.

"Uplink AP Lost" this event is triggered if you see a log on ZD with mesh AP loosing contact with uplink.
event is triggered after 90 sec on AP looses Uplink.

https://support.ruckuswireless.com/articles/000003407

https://support.ruckuswireless.com/articles/000002223

If you don't see the event after 20 minutes can you confirm the controller version, if the AP reboot event is seen on ZD "event log" and if management IP is in use ?

Best Regards

Vineet

Re: Ruckus ZD1200 Mail Alert

irakli_gvishian — Tue, 25 Oct 2022 06:37:26 GMT

Hello @Vineet_nejwala

Thanks for your reply. Is it possible to somehow decrease this timer?

Re: Ruckus ZD1200 Mail Alert

Vineet_nejwala — Tue, 25 Oct 2022 08:05:49 GMT

@irakli_gvishian

Unfortunately No, we do not govern this and no option to edit the timer.

Best Regards

Vineet

Re: Ruckus ZD1200 Mail Alert

irakli_gvishian — Tue, 25 Oct 2022 08:12:53 GMT

Ok, Understood, Thank you!