topic Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails in Community and Online Support Services

Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

Mericson — Sat, 02 Apr 2022 18:50:58 GMT

H550 Standard AP

Want to upgrade to Unleashed H550_200.12.10.5.234.bl7 using local

Connected over Ethernet.

The following error occurred:

Failure Reason: [AP RFW : Unable to resolve host name for control file download]

Web Options

Url: http://fwupdate1.ruckuswireless.com/h550_9991_cntrl.rcks

Is the path wrong???

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

Vanquisher — Tue, 26 Apr 2022 12:01:50 GMT

I am having the same issue. Did you ever resolve this?

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

estlander — Fri, 14 Oct 2022 13:51:23 GMT

Same problem. Any ideas?

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

syamantakomer — Fri, 14 Oct 2022 14:22:07 GMT

Hi All,

Try upgrading using below image and confirm if still facing the issue.

https://support.ruckuswireless.com/software/3451-ruckus-unleashed-ap-200-12-mr1-refresh1-software-for-h550

Also try online upgrade option which is much more straight forward and hassle free.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

Vanquisher — Fri, 14 Oct 2022 14:25:09 GMT

the fix was to first choose TFTP, set the firmware server to the same address as the AP & choose save parameters only. Then they could do the local update. Maybe try this on your H550? It worked for me.

https://i.imgur.com/ikdrwtU.jpg https://i.imgur.com/EIXhnbr.jpg

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

estlander — Fri, 14 Oct 2022 14:38:25 GMT

Hi, unfortunately this does not work and I have already tried all fw's from .10 up to 12.
I choose "Local upgrade" but error message states like I have selected something else.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

estlander — Fri, 14 Oct 2022 14:43:31 GMT

@VanquisherHow weird it is that worked! Thank you.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

Vanquisher — Fri, 14 Oct 2022 14:46:42 GMT

Your welcome.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

syamantakomer — Fri, 14 Oct 2022 14:58:56 GMT

If you are choosing local upgrade then page should not present the error related to FTP.

Please confirm what is the current software version on your H550.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

estlander — Fri, 14 Oct 2022 16:14:09 GMT

I got it upgraded to Unleashed, followed @Vanquisher 's guide.
My initial version was 116.0.0.0.1506.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

syamantakomer — Fri, 14 Oct 2022 16:43:13 GMT

Thank you all for reporting this issue. I am able to reproduce this in lab setup.

I will report it to engineering and get it fixed.

In the meantime, please use the workaround as suggested in https://community.ruckuswireless.com/t5/Community-and-Online-Support/Upgrade-Ruckus-H550-Multimedia-Hotzone-Wireless-AP-to-Unleashed/m-p/46907/highlight/true#M1840 or use the AP CLI to upgrade the firmware (FTP or TFTP using command line interface).

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

syamantakomer — Fri, 21 Oct 2022 15:36:31 GMT

Hi All,

We have checked this internally. This issue has been fixed, and fix will be available in next standalone firmware refresh for H550.

In the meantime, please follow the workaround if you are upgrading H550 from 116.0.0.0.1506 to Unleashed.

Workaround:

Set the FTP server IP to any dummy IP, save the parameters.
Try to upgrade again using local upgrade option.

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

fumblingfrost — Mon, 24 Oct 2022 08:19:28 GMT

It worked. Thank you.

redactle

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

ally_khodadeen — Mon, 22 May 2023 08:34:50 GMT

many thanks.. it worked!

Re: Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

radu_micle — Mon, 22 Jul 2024 08:39:28 GMT

Worked for a H550 also 🙂 Tanks