topic Re: ICX switch disappears from Unleashed on reboot (2nd switch does not) in Community and Online Support Services

ICX 7150 switch disappears from Unleashed on reboot

garrett_william — Wed, 11 May 2022 23:23:21 GMT

I have one ICX 7150-C12P switch that is connected to my R650 APs. The C2 port is connected to my router (pfSense). The C1 port is connected to a second ICX 7150-C12P at the second switch's C2 port.

Firmware is up to date on both 650R's and I'm running version 09010b on both switches (the sps firmware, not the spr firmware).

The first swtich (directly connected to the access points) always shows up in Unleashed, even after the firmware update. The second switch (which is connected to the first switch via the C ports) will ONLY show up in Unleashed after I do a factory reset. As soon as I restart the second switch (via CLI, pulling the power, etc), it never returns to Unleashed. Unleashed always shows it as "connecting", but it never does.

I've reset the offending switch via CLI, the reset button, flashing firmware, etc. The behavior Is always the same. I'm able to access both switches via their ip address (DHCP static lease).

I'd really appreaciate any help.

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

syamantakomer — Thu, 05 May 2022 23:38:15 GMT

Hi Garrett,

What is the Unleashed firmware and is your switch on same subnet as Unleashed or different VLAN?

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

garrett_william — Fri, 06 May 2022 00:17:09 GMT

Thanks for replying!

Yes, everything is on a single network (192.168.0.xxx)

Both switches are running firmware: 09.0.10bT211

Both R650 in Unleashed are running firmware: 200.12.10.105.100

The second switch was currently set up by Unleashed after a factory reset. Here's the config:

!
Startup-config data location is flash memory
!
Startup configuration:
!
ver 09.0.10bT211
!
stack unit 1
  module 1 icx7150-c12-poe-port-management-module
  module 2 icx7150-2-copper-port-2g-module
  module 3 icx7150-2-sfp-plus-port-20g-module
  stack-port ethernet 1/3/1
  stack-port ethernet 1/3/2
!
!
!
!
!
!
!
!
!
!
!
!
hostname Ruckus-ICX7150-C12P-slave dynamic

ip dns domain-list gands.lan dynamic
ip dns server-address 192.168.0.1(dynamic)
ip address 192.168.0.3 255.255.255.0 dynamic
ip tftp blocksize 8192
ip default-gateway 192.168.0.1 dynamic
!
!
!
interface management 1
!
!
!
!
!
!
!
username admin password ..... 
!
aaa authentication login default local
!
aaa authentication web-server default local
!
aaa authentication snmp-server default local
!
logging host 192.168.0.4 udp-port 6514
!

!
!
!
no telnet server
!
manager registrar 
manager port-list 987
!
cli timeout 0
!
!
end

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

garrett_william — Fri, 06 May 2022 02:53:38 GMT

No VLANs, just a single network until I can get this resolved. Presently, everything is running on 192.168.0.xxx. My router is DHCP-ing everything, and I've given the router, both switches, and both access points static leases.

I allowed Unleashed to configure both switches after a factory reset. The first switch (where the APs are directly plugged in) shows up fine. The second, connected via the C1 and C2 ports, is the one that won't recorrect in Unleashed.

Firmware for both switches is 09.0.10bT211

Firmware for the R650s is 200.12.10.105.100

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

garrett_william — Wed, 11 May 2022 23:21:54 GMT

I still haven't gotten any traction on this.. Does anyone have any ideas?

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

nbctcp — Tue, 09 Aug 2022 23:45:37 GMT

Newbie here

I still don't understand why Unleashed manage ICX

Usually Unleashed manage other Unleashed

?
1. what Unleashed can manage for ICX
2. What is benefit of doing that
I believe Unleashed has small cpu ram hd
tq

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

fumblingfrost — Mon, 24 Oct 2022 08:17:31 GMT

I have the same issue. Did you resolve it?

fireboy and watergirl

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

syamantakomer — Wed, 26 Oct 2022 16:51:56 GMT

Hi there,

Refer the online document which will answer your queries.

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

syamantakomer — Wed, 26 Oct 2022 16:53:18 GMT

Hi Garrett,

Sorry for the delay, it seems my message was not sent, though I drafted it.

Unleashed uses LLDP for SW discovery and connection. Could you make sure that LLDP is enabled and AP/SWs are on same VLAN.

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

syamantakomer — Wed, 26 Oct 2022 17:35:09 GMT

Please follow the steps given on below online doc and confirm more information like LLDP is enabled or not and how SW is connected to AP.

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

garrett_william — Wed, 26 Oct 2022 18:27:20 GMT

Thanks for the reply. I know everything is on the same VLAN. I'll double check LLDP but I'm nearly certain that's set up correct.

I spent hours on Webex with Ruckus support and they never could figure it out. I believe they elevated the problem to the firmware team. Their solution at the time was to flash back to what was the current 8.0.95 firmware (forget which letter it was at the time).

It was (and is as of today) the recommended version for stability. Looks like they just released a new 9.0.10d firmware a few weeks ago though.

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

syamantakomer — Wed, 26 Oct 2022 18:23:27 GMT

Share the support case number, if possible.

Re: ICX switch disappears from Unleashed on reboot (2nd switch does not)

MontePotts — Fri, 19 Jul 2024 15:55:39 GMT

Thank you for your advice, I also had similar problem and it really helped me to solve it.

solar smash