topic Not available connect Ruckus AP in Community and Online Support Services

Not available connect Ruckus AP

TL — Tue, 26 Apr 2022 01:57:39 GMT

Hi all, We use the following Ruckus Wifi HW equipment.

Controller : ZD1200
AP : R650

Introduced in February of this year, we have been using it without problems in recent months. But, since last week, suddenly many WIFI devices are not able to connect. These devices can connect to the AP but cannot obtain IP with DHCP. These devices have the following in common: WindowsPC(Win10/64bit/Ver21H2), IEEE802.11ac or ax ). we updated to all the latest version, reset the network, etc., but we can not connect well. We told the buyer about the situation, but they won't support us. Please help us.

Re: Not available connect Ruckus AP

karthik — Wed, 27 Apr 2022 17:49:04 GMT

For starters, you can check DHCP server logs to see if its getting DHCP-REQ and offering leases back.

The client connection diagnostics tool is to identify the connection problems. eg. If DHCP server responding or not from the ZD/AP perspective.

Re: Not available connect Ruckus AP

TL — Thu, 28 Apr 2022 11:46:51 GMT

Dear sir, thank you for your response.

Where are those tools you're saying? DHCP server logs / client connection diagnostics tool. We asked our suppliers "we want to check the connection error status", but the answer was "We can not see it".

Re: Not available connect Ruckus AP

burniceparisia — Mon, 09 May 2022 11:27:21 GMT

I had the same problem, I thought the problem was with my device but it's not

cookie clicker

Re: Not available connect Ruckus AP

emilytrantow — Wed, 26 Mar 2025 07:23:25 GMT

Experiencing frustrating WIFI issues lately. Windows PCs with 802.11ac/ax suddenly can't grab an IP via DHCP, even after updates and resets. It's like being stuck waiting for your order at Papa's Pizzeria – you're there, connected, but nothing's coming through. Buyer's no help. Anyone encountered this weirdness and found a fix? We need some serious tech chefs to help us cook up a solution!