https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42938#M1683 ZD 1200 controller.  Over 30 AP's connected (r500 and r700).  All working great except for 1 R700 that stays in "disconnected" status.   This AP was working fine, then the cat 6 cable was cut.  We fixed the cable (line checked with device).  Now AP remains in disconnected mode.  I've tried reset button, powering off/on.  It will go into "upgrading firmware" status but then remains disconnected.  Pretty sure all hardware is good.  Just need help getting this AP reconfigured and back up and running.  Thanks for any help. Thu, 06 Sep 2018 12:04:31 GMT brett_penza 2018-09-06T12:04:31Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42938#M1683 ZD 1200 controller.  Over 30 AP's connected (r500 and r700).  All working great except for 1 R700 that stays in "disconnected" status.   This AP was working fine, then the cat 6 cable was cut.  We fixed the cable (line checked with device).  Now AP remains in disconnected mode.  I've tried reset button, powering off/on.  It will go into "upgrading firmware" status but then remains disconnected.  Pretty sure all hardware is good.  Just need help getting this AP reconfigured and back up and running.  Thanks for any help. Thu, 06 Sep 2018 12:04:31 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42938#M1683 brett_penza 2018-09-06T12:04:31Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42939#M1684 If you have defaulted the AP, when you browse to it now, what version of code is it running? Also what version of code are you running on your controller. Thu, 06 Sep 2018 15:43:26 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42939#M1684 robert_lowe_722 2018-09-06T15:43:26Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42940#M1685 Is there another working AP at this site, and can you swap them to see if it's AP or network related? Thu, 06 Sep 2018 16:22:24 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/ap-r500-disconnected-status/m-p/42940#M1685 michael_brado 2018-09-06T16:22:24Z