topic One of my R510 APs won't upgrade and remains invisible to the Vsz in Community and Online Support Services

One of my R510 APs won't upgrade and remains invisible to the Vsz

roland_rydberg_ — Fri, 14 Dec 2018 12:54:15 GMT

Hi folks. I recently purchased 25 APs R510. After doing some config (APgroups, WLAN, WLAN groups) on the controller i started to connect them to LAN. One of them won't upgrade and remains invisible to the Vsz. It's got the FW 3.6.1.0.354 and the Vsz has 5.0.0.0.675. The AP gets IP from DHCP and is visible in the Vsz CLI by the command "show ap [MACaddress]" there you can see IP adress and FW version. I've factory reset it and upgraded the FW to stand alone FW 104.0.0.0.1347 and then reconnect but no success. What happened was it degraded itself to the old FW version. I've also tried to SSH into it and the command "set scg ip " No luck whatsoever. Is there anything else I could try?

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

pasquale_monard — Fri, 14 Dec 2018 13:12:53 GMT

What firmware is your zone configured for?
According to the 5.0 release notes it says that it must be 3.6.1.0.227...but I think 3.6.1.0.354 should work.

Try version 110.x if you can..

Any firewalls in between the AP and the controller for that particular AP?

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

roland_rydberg_ — Mon, 17 Dec 2018 10:49:47 GMT

OK, I'll try 110.x
No firewalls, the environment was identical to all 25 APs

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

roland_rydberg_ — Mon, 17 Dec 2018 12:28:10 GMT

Yes, the 110.x upgrade works fine. But still same result, the AP reverts to former FW version 3.6.1.0.354 when connected to the system and remains invisible to the Vsz.

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

michael_brado — Wed, 19 Dec 2018 21:55:34 GMT

Hm, heard this recently. Please try 104.x code on your R510 to connect to the SZ.

https://support.ruckuswireless.com/software/996-zoneflex-r510-indoor-ap-104-0-0-0-1347-ga-software-r...

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

roland_rydberg_ — Thu, 20 Dec 2018 09:21:04 GMT

Thanks, but I've already tried that.

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

harald_thomas_c — Thu, 20 Dec 2018 13:28:31 GMT

on the cli of the controller:
config
no ap-cert-check
end
save...
try again

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

michael_brado — Thu, 20 Dec 2018 20:32:45 GMT

Hi Roland, if you've tried all this and only one AP won't upgrade, tell TAC and we will RMA it for you.

https://support.ruckuswireless.com/contact-us

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

harald_thomas_c — Fri, 21 Dec 2018 04:30:36 GMT

Did you try disabling ap-cert-check as well?

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

roland_rydberg_ — Fri, 21 Dec 2018 15:34:29 GMT

Yes, it will be returned to re-seller.

Re: One of my R510 APs won't upgrade and remains invisible to the Vsz

departement_de_ — Tue, 21 Jan 2020 16:03:47 GMT

this solution works fine for me, thanks