topic Re: Trouble registering my devices for hardware warranty in Community and Online Support Services

Trouble registering my devices for hardware warranty

amlai — Tue, 04 Jan 2022 02:55:44 GMT

I tried to register my R550 devices and they report the following:
312172005746 is not registered. Contact Support. No record of this Asset exists on file
312172005748 is not registered. Contact Support. No record of this Asset exists on file

However, when I try to contact support, it also reports:

Asset does not exist, preventing me from submitting the form.

Re: Trouble registering my devices for hardware warranty

syamantakomer — Tue, 04 Jan 2022 22:29:55 GMT

Hi Albert,

Could you confirm if these devices were purchased from a authorized Ruckus reseller.

Before you register the product, asset must be created. If you have purchased it from an authorized Ruckus distributor or reseller, please let them know or chat with our support team.

You will need the part number from APs back panel sticker.

Re: Trouble registering my devices for hardware warranty

amlai — Tue, 04 Jan 2022 23:03:34 GMT

@syamantak_omer They were purchased directly from Amazon. It was my understanding that these were sold in an authorized manner by Ruckus as described in the official YouTube channel.

Re: Trouble registering my devices for hardware warranty

syamantakomer — Tue, 04 Jan 2022 23:12:22 GMT

Please contact support over the chat and they will help you creating the asset and then you will be able to register the product.