topic No Captive Portal Redirection when using variety of Laptops except mobile/tablet in Community and Online Support Services

No Captive Portal Redirection when using variety of Laptops except mobile/tablet

justine_micaran — Thu, 17 Aug 2017 09:10:40 GMT

Hi Everyone,

I'm currently having trouble with my client regarding on the captive portal redirection. We are using ZD3000 version 9.12.3.0 build 61. When we tried to connect to an SSID some laptops were not redirected to the captive portal even if we manually typed the URL. But it works fine when a user is using a mobile/tablet. By the way, stated version is our current version but we just recently upgraded our version because of the stated problem. Unfortunately after upgrading the firmware version to 9.12.3.0 build 61, the problem got worst. Almost all of the Laptops can't connect. Prior to the upgrade only few laptops were affected, unlike on this current version. Need your help!

Regards,

Justine

Re: No Captive Portal Redirection when using variety of Laptops except mobile/tablet

allen_morton — Thu, 17 Aug 2017 09:19:06 GMT

Had this issue before, but it was nothing to do with the ruckus equipment, try disabling the windows firewall on the laptops.. Worked for us.

Re: No Captive Portal Redirection when using variety of Laptops except mobile/tablet

justine_micaran — Thu, 17 Aug 2017 09:23:23 GMT

Hi Allen,

Thanks for the reply! We did the disabling of the firewall but still won't work.

Re: No Captive Portal Redirection when using variety of Laptops except mobile/tablet

michael_brado — Thu, 17 Aug 2017 20:56:28 GMT

Does it matter if you use IE, FF, or Chrome browsers on your PC?

Re: No Captive Portal Redirection when using variety of Laptops except mobile/tablet

justine_micaran — Fri, 18 Aug 2017 00:44:44 GMT

Yep, any browser that you use still it didn't redirect.