topic RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade in Community and Online Support Services

RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Fri, 25 Sep 2020 19:13:31 GMT

UPDATE 16 October 2020 - RUCKUS Forum READ ONLY 21 to 23 October 2020 for upgrade

The RUCKUS Community Forum will begin migration to a new platform on Wednesday, 21 October 2020, and the forum will remain offline in READ ONLY mode through Friday 23 October2020.

READ ONLY means that you will NOT be able to create new discussion topics or to update existing conversations in the forum beginning on 21 October 2020. This includes internal CommScope employees as well as external customers and partners. Full search of the existing content will remain available, and all of the content (user accounts, discussion topics,etc.), will migrate to the new community platform.

We apologize for any inconvenience, and the Support Portal is not affected by this maintenance outage. If you require technical support during the maintenance window but do not have an entitled device, you can renew your support contract or purchase T&M support; see https://support.ruckuswireless.com/documents/2861-time-and-materials-policiesfor more information. Other self-help tools remain available on the Support Portal, including the How-to-Hub at https://support.ruckuswireless.com/how-to-hub and the YouTube Ruckus Education channel at https://www.youtube.com/channel/UCpjMmx0SYp28_LpM9d2Yf3gas well as the rest of the forum discussions themselves in READ ONLY mode.

Allan.

UPDATE 1 October 2020

We received some good news from our account manager today: the existing forums can remain online during the new platform implementation, so we are NOT going read-only today.

I should have more details on the overall migration plan and schedule within a week, and will share that information as it firms up.

Thank you for your patience, as well as voicing your concerns which definitely helped with the vendor!

Allan.

CommScope RUCKUS Forum READ ONLY effective 1 October 2020
The RUCKUS Community Forum will begin migration to a new platform on Thursday, 1 October 2020. At that time the forum will become READ ONLY during the upgrade process, which is estimated to require eight weeks. Look forward to an announcement on the launch of the new Forum soon!

READ ONLY means that you will NOT be able to create new discussion topics or to update existing conversations in the forum beginning on1 October 2020. This includes internal CommScope users as well as external customers and partners. Full search of the existing content will remain available and all of the content (user accounts, discussion topics,etc.), will migrate to the new platform.

The Support Portal is not affected by this move. Urgent issues that require your attention will continue to appear in the Announcements section of the Support Portal home page.

Allan.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

diego_garcia_de — Fri, 25 Sep 2020 20:25:07 GMT

8 weeks? Seriously? I mean, guys, Ruckus already has a hard time with "community" / branding, not being nowhere near as popular as C**** or A****. The forum is a relatively open channel and while it doesnt have amazing traffic, people do get questions answered by folks with experience. Can the read-only time be revisited? I mean, 24 hours / a weekend is understandable. Even a few weekdays, but 8 weeks seems like posts would manually be re-typed into the new platform.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Fri, 25 Sep 2020 20:45:23 GMT

We're definitely investigating all options to try to reduce the downtime with the vendor migration process, Diego, but it's not an area we have a lot of control over, unfortunately.

Hopefully we'll find a better solution in the next several days, but we felt it was important to get the news out as soon as we heard about it.

Allan.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

diego_garcia_de — Fri, 25 Sep 2020 20:48:15 GMT

Thanks for the clarification Allan and good to know you guys are trying to minimize the disruption.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

david_black_594 — Sat, 26 Sep 2020 08:16:43 GMT

I agree completely with Diego’s first post. 8 weeks is absurd, and giving 4 days notice is even more so. And then to not even communicate as a common courtesy the reason for the migration, the advantages, new features, Is disappointing. My guess is there are no advantages and no new features, and that this is just another example of Commscope dissolving the Ruckus brand. I wish they would stop fixing what’s not broken.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Mon, 28 Sep 2020 19:54:01 GMT

It's not quite that bad, thankfully, David---at least from an inside perspective: Ruckus remains critical to CommScope's future, even as they continue to integrate us into their existing processes, platforms, branding, etc.

I agree that it is disappointing on the amount of notice we've provided, and I apologize for that. For a change of this magnitude, I'd prefer to give at least 2-4 weeks of advance notice, whenever possible.

I will definitely share more detail about the new platform's features and capabilities as we get the project kicked off internally. We'll provide those in a training webinar or something similar as soon as we're able to do so within the scope our implementation: that is, I don't want to just share generic training info, but to ground that info in what our implementation will look actually like.

If you have suggestions on topics to you'd like to hear about, do please let us know!

Allan.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

andrew_giancol1 — Mon, 28 Sep 2020 20:00:02 GMT

Best of luck!

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

eightohtwoeleve — Tue, 29 Sep 2020 16:14:34 GMT

I love changes, but if they make sense. Hopefully it's better than this current system (which is really old and not updated). Would love to see you migrate to Influitive, that's an amazing platform.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Wed, 30 Sep 2020 21:14:59 GMT

We received some good news from our account manager today: the existing forums can remain online during the new platform implementation, so we are NOT going read-only today.

I should have more details on the overall migration plan and schedule within a week, and will share that information as it firms up.

Thank you for your patience, as well as voicing your concerns which definitely helped with the vendor!

Allan.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

diego_garcia_de — Wed, 30 Sep 2020 22:55:53 GMT

Awesome! Thanks allan!

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Fri, 16 Oct 2020 14:39:40 GMT

Update time!

Here's the newly-updated announcement:

The RUCKUS Community Forum will begin migration to a new platform on Wednesday, 21 October 2020, and the forum will remain offline in READ ONLY mode through Friday 23 October2020.

READ ONLY means that you will NOT be able to create new discussion topics or to update existing conversations in the forum beginning on 21 October 2020. This includes internal CommScope employees as well as external customers and partners. Full search of the existing content will remain available, and all of the content (user accounts, discussion topics,etc.), will migrate to the new community platform.

We apologize for any inconvenience, and the Support Portal is not affected by this maintenance outage. If you require technical support during the maintenance window but do not have an entitled device, you can renew your support contract or purchase T&M support; see https://support.ruckuswireless.com/documents/2861-time-and-materials-policiesfor more information. Other self-help tools remain available on the Support Portal, including the How-to-Hub at https://support.ruckuswireless.com/how-to-hub and the YouTube Ruckus Education channel at https://www.youtube.com/channel/UCpjMmx0SYp28_LpM9d2Yf3gas well as the rest of the forum discussions themselves in READ ONLY mode.

We've been able to work with our vendor to reduce the outage window's duration from multiple weeks to just 72 hours, which is when the actual content migration will occur. The forums should return to service again on 23 October 2020 (exact time still TBD), if everything goes according to plan.

The new platform will mimic the existing structure and provide comparable capabilities, so there should not be any additional learning curve to use the new features and functionality. We're working on an FAQ to summarize small changes, etc., and should have better visibility to the specific end time for the data migration later this afternoon.

Meanwhile, let us know if you have any Qs!

Allan.

Re: RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

grodog-prod — Tue, 27 Oct 2020 23:15:04 GMT

And we are now live!: https://forums.ruckuswireless.com/conversations/community-online-support-services/welcome-to-the-new-ruckus-community-27-october-2020/5f98a162917fbb0e9e9349d9

Please post follow-up Qs/feedback in that in post.

Allan.