https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-ZD1200-to-replace-a-dead-ZD1200-unable-to-update-the-R710/m-p/28790#M1163 <P style="margin: 0;">I have resolved this problem by first downgrading the ZD to an earlier software version (9.13.3.0.164) which allowed the controller to connect to and upgrade the firmware in the AP.</P> <P style="margin: 0;">William</P> Mon, 24 May 2021 10:40:25 GMT william_owen_pa 2021-05-24T10:40:25Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-ZD1200-to-replace-a-dead-ZD1200-unable-to-update-the-R710/m-p/28789#M1162 <P style="margin: 0;">The new controller connects to the AP and proceed to update it’ firmware but is unable to complete the update and shows the AP as Disconnected.</P> <P style="margin: 0;">ZD1200 is on S/V 10.1.1.0 build 79</P> <P style="margin: 0;">R710 is on S/V 9.12.0.0.336</P> <P style="margin: 0;">Any advice will be greatly appreciated.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">This is last part of the log file</P> <P style="margin: 0;">May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|looking up control server IP</P> <P style="margin: 0;">May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading control file</P> <P style="margin: 0;">May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading firmware file header</P> <P style="margin: 0;">May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: failed|firmware size not as specified in control file</P> <P style="margin: 0;">May 21 16:35:15 RuckusAP local2.err syslog: Firmware update error(-1)&nbsp;</P> <P style="margin: 0;">May 21 16:35:19 RuckusAP local2.err syslog: Proceed to RESET state from IMAGE state, no resp after 15 re-transmits</P> <P style="margin: 0;">May 21 16:35:24 RuckusAP local2.err syslog: APMgr is rebooting the system (apmgr, Failed to get Image Response messagae and reboot)</P> <P style="margin: 0;">May 21 16:35:24 RuckusAP user.notice syslog: apmgr, Failed to get Image Response messagae and reboot</P> <P style="margin: 0;">May 21 16:35:24 RuckusAP daemon.err rsmd[1253]: Receive reboot msg [a,1]</P> Fri, 21 May 2021 16:58:04 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-ZD1200-to-replace-a-dead-ZD1200-unable-to-update-the-R710/m-p/28789#M1162 william_owen_pa 2021-05-21T16:58:04Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-ZD1200-to-replace-a-dead-ZD1200-unable-to-update-the-R710/m-p/28790#M1163 <P style="margin: 0;">I have resolved this problem by first downgrading the ZD to an earlier software version (9.13.3.0.164) which allowed the controller to connect to and upgrade the firmware in the AP.</P> <P style="margin: 0;">William</P> Mon, 24 May 2021 10:40:25 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/New-ZD1200-to-replace-a-dead-ZD1200-unable-to-update-the-R710/m-p/28790#M1163 william_owen_pa 2021-05-24T10:40:25Z