https://community.ruckuswireless.com/t5/Community-and-Online-Support/Client-Fail-to-Obtain-IP-Through-Ruckus-R310-and-R320-AP-with/m-p/28227#M1133 <P style="margin: 0;">all ap ng zd are updated firmware</P> Wed, 12 May 2021 03:27:44 GMT jose_angelo_bar 2021-05-12T03:27:44Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Client-Fail-to-Obtain-IP-Through-Ruckus-R310-and-R320-AP-with/m-p/28227#M1133 <P style="margin: 0;">all ap ng zd are updated firmware</P> Wed, 12 May 2021 03:27:44 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Client-Fail-to-Obtain-IP-Through-Ruckus-R310-and-R320-AP-with/m-p/28227#M1133 jose_angelo_bar 2021-05-12T03:27:44Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Client-Fail-to-Obtain-IP-Through-Ruckus-R310-and-R320-AP-with/m-p/28228#M1134 <P style="margin: 0;">Hi Jose,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Information you have provided is very limited.</P> <P style="margin: 0;"></P> <P style="margin: 0;">There could be many reasons if client is not getting IP address.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Some common points to check:</P> <P style="margin: 0;"></P> <UL> <LI>SW port should be configured as trunk, if you are tagging VLANs on WLAN.</LI> <LI>VLAN configuration on switch port (make sure tag the desired VLANs which are configured on WLAN settings, other than VLAN 1).</LI> <LI>WLAN advanced VLAN configuration.</LI> <LI>DHCP reachability.</LI> <LI>Relay agent/helper IP configuration, if server is not on same VLAN as requested IP address</LI> </UL> Wed, 12 May 2021 15:32:55 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Client-Fail-to-Obtain-IP-Through-Ruckus-R310-and-R320-AP-with/m-p/28228#M1134 syamantakomer 2021-05-12T15:32:55Z