topic Re: AP R300 Reboot in Community and Online Support Services

AP R300 Reboot

arjan_hagestein — Fri, 07 May 2021 12:20:37 GMT

Dear,
I have a number of Ruckus AP R300 (stand alone) in use. (3) now I have got an extra AP that i
want to include in the network. However, it was controlled by a zone controller and I upgraded to stand alone.
After the upgrade witch was successfull and reboot message, the AP stucks in reboot with the following cycle.
pwr led flashes. then pwr led turns on, after a few seconds pwr led turns red and the air and wifi leds on. After a few seconds it starts over again.
The AP cannot be found in the network. Not even when the AP is directly connected to the PC. The reset button on the back is also useless.
is there a solution for this?

I hope someone can help me. 

Regards

Re: AP R300 Reboot

syamantakomer — Fri, 07 May 2021 16:01:03 GMT

Hi Arjan,

A stable red power status indicating the issue with hardware.

Try to do a factory reset and see if you can recover the AP. If power status remains red, hardware has some issue and you have to replace it.

For more information about Ruckus indoor AP LED status, refer below article.

https://support.ruckuswireless.com/articles/000001629

Re: AP R300 Reboot

arjan_hagestein — Fri, 07 May 2021 17:03:27 GMT

Hi there,

Thanks for the reply. I will buy another one (no Ruckus).

Regards

Re: AP R300 Reboot

arjan_hagestein — Fri, 07 May 2021 17:04:57 GMT

It is a bit strange becauae before the upgrade the AP worked fine.

Unfortunatlt Ruckus will not help before paying for service.

Re: AP R300 Reboot

syamantakomer — Fri, 07 May 2021 17:13:30 GMT

Hi Arjan,

If device was purchased from a authorized Ruckus reseller/partner and registered on your/company name, you can request for RMA.

Re: AP R300 Reboot

arjan_hagestein — Fri, 07 May 2021 19:44:26 GMT

Maybe i am wrong but as a company you want customers to be happy with a product that carries your name. I think thats the bottom line.

I purchase a product secondhand or new because of the quility of the product (name/manufacturer). The thing is, that the AP was working until i used the software from the Ruckus download site to make it a stand alone unit.

In this case the company says, your only welcome if you do know the the reseller and have registered the product. Otherwise you have to pay at least 750 dollar to fix an AP of 250 dollar. Am i loosing reality? Or am i not important enough? I really don't understand this kind of thinking.

But thanx for the help.

I throw the Ap in the scrambler