topic Re: I can't get into the admin panel.R550 in Community and Online Support Services

I can't get into the admin panel.R550

masaki_matsumur — Wed, 28 Apr 2021 12:14:48 GMT

I am setting up a setup R550（Unleashed(I upgraded from standalone）

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

I am unable to proceed from this Setup Wizard 5（It doesn't seem to reboot.）

I'm able to use it, but I'm having trouble reconfiguring it and updating the firmware.

Is there any way to get to the admin panel?

Re: I can't get into the admin panel.R550

sebastiao_paulo — Wed, 28 Apr 2021 13:16:19 GMT

@Masaki_Matsumura# sometimes you need to load the file and wait until complete the process and if you not lost connection or redirection to the page, you will need to refresh the webpage is not working otherwise after load firmware reset it , and from my side i had to load firmware and then reset AP try again to access the GUI its will work

Re: I can't get into the admin panel.R550

masaki_matsumur — Wed, 28 Apr 2021 14:07:14 GMT

Hi　Thank you!

Did you physically reset the system?

Re: I can't get into the admin panel.R550

sebastiao_paulo — Wed, 28 Apr 2021 15:47:28 GMT

yes and then will ask you to start wizard to setup

Re: I can't get into the admin panel.R550

masaki_matsumur — Wed, 28 Apr 2021 16:04:07 GMT

Hmmm, I've tried resetting and reconfiguring, but still.

Does it take more than 15 minutes to process? I can't even see the status bar.

Re: I can't get into the admin panel.R550

sebastiao_paulo — Wed, 28 Apr 2021 16:22:41 GMT

did you try with other browser_?

Re: I can't get into the admin panel.R550

masaki_matsumur — Wed, 28 Apr 2021 16:41:26 GMT

I reset it a few times and it did! Thank you!