https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26663#M1091 <P style="margin: 0;">It seems that the Unleashed "firmware check" OTA site is down or something ? (error message shown when the "upgrade" button is pressed )</P> <DIV data-cannedresponseid="" style="text-align: center;"></DIV> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2214i989B966691BC0C35/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png" alt="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png" /></span></DIV> <P style="margin: 0;"></P> <P style="margin: 0;"></P> Thu, 15 Apr 2021 13:25:09 GMT george_wang_cdz 2021-04-15T13:25:09Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26663#M1091 <P style="margin: 0;">It seems that the Unleashed "firmware check" OTA site is down or something ? (error message shown when the "upgrade" button is pressed )</P> <DIV data-cannedresponseid="" style="text-align: center;"></DIV> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2214i989B966691BC0C35/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png" alt="Image_ images_messages_60783eb503bbdd3341386142_33ea0167bf260c9bff2ddb29228f5331_20210415_212001-d40fd7f6-58a8-4957-af3d-95b4d84366dd-806489453.png" /></span></DIV> <P style="margin: 0;"></P> <P style="margin: 0;"></P> Thu, 15 Apr 2021 13:25:09 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26663#M1091 george_wang_cdz 2021-04-15T13:25:09Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26664#M1092 <P style="margin: 0;">Hi George,</P> <P style="margin: 0;"></P> <P style="margin: 0;">When Clicking upgrade it is downloading and upgrading OTA from Ruckus site.&nbsp; See the below screenshots and try again.</P> <P style="margin: 0;"></P> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_6078727910fddf6912f67b9b_72051ddfe9aed07b92915c2d42076052_unleashed-b17ce628-693e-4ad3-8d4e-8df5f815ec8e-1992647490.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2210i99050114B0EE941A/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_6078727910fddf6912f67b9b_72051ddfe9aed07b92915c2d42076052_unleashed-b17ce628-693e-4ad3-8d4e-8df5f815ec8e-1992647490.png" alt="Image_ images_messages_6078727910fddf6912f67b9b_72051ddfe9aed07b92915c2d42076052_unleashed-b17ce628-693e-4ad3-8d4e-8df5f815ec8e-1992647490.png" /></span></DIV> <P style="margin: 0;">Finally with message "The new firmware has been successfully downloaded. Please click the Reboot button to finish upgrade."</P> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_6078727910fddf6912f67b9b_7b7de015d1e0d923c0a7dcd4ca16b132_unleashed-dd3dad89-e4bb-4f30-9a87-0256d8f727c1-1992647490.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2211iC36F590D5B75971E/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_6078727910fddf6912f67b9b_7b7de015d1e0d923c0a7dcd4ca16b132_unleashed-dd3dad89-e4bb-4f30-9a87-0256d8f727c1-1992647490.png" alt="Image_ images_messages_6078727910fddf6912f67b9b_7b7de015d1e0d923c0a7dcd4ca16b132_unleashed-dd3dad89-e4bb-4f30-9a87-0256d8f727c1-1992647490.png" /></span></DIV> Thu, 15 Apr 2021 17:06:01 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26664#M1092 karthik 2021-04-15T17:06:01Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26665#M1093 <P style="margin: 0;">Hi, karthik:&nbsp; when click "Upgrade" in the side bar, it doesn't show my current version, it shows "no available versions" instead.</P> <P style="margin: 0;"></P> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_60787d5b6925f22ef568a1a5_67d8c6e5da468c913f7458529468a40b_20210416_013653-8e2f2cdf-87cd-4478-8f01-c44d4fe7b863-1661489098.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2212i87F91E287FB05D6D/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_60787d5b6925f22ef568a1a5_67d8c6e5da468c913f7458529468a40b_20210416_013653-8e2f2cdf-87cd-4478-8f01-c44d4fe7b863-1661489098.png" alt="Image_ images_messages_60787d5b6925f22ef568a1a5_67d8c6e5da468c913f7458529468a40b_20210416_013653-8e2f2cdf-87cd-4478-8f01-c44d4fe7b863-1661489098.png" /></span></DIV> <P style="margin: 0;">when click "Check for Updates" it pops up a error message&nbsp;</P> <P style="margin: 0;"></P> <DIV data-cannedresponseid="" style="text-align: center;"><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_60787d5b6925f22ef568a1a5_6eaab157d00357ec5c3aa6f2667534f3_20210416_013949-9b406fbe-c901-4763-8458-962d957323c8-977933920.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2213i8AE761DA3551F43C/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_60787d5b6925f22ef568a1a5_6eaab157d00357ec5c3aa6f2667534f3_20210416_013949-9b406fbe-c901-4763-8458-962d957323c8-977933920.png" alt="Image_ images_messages_60787d5b6925f22ef568a1a5_6eaab157d00357ec5c3aa6f2667534f3_20210416_013949-9b406fbe-c901-4763-8458-962d957323c8-977933920.png" /></span></DIV> <P style="margin: 0;">I think the logic here should be "it doesn't get current installed firmware version" in the first place, so it can't compare the version between both side to determine if newer version available, then the warning message pops up.</P> <P style="margin: 0;"></P> <P style="margin: 0;">so the problem should be why it can't get current firmware version that used to be showing. weird ....&nbsp;</P> <DIV data-cannedresponseid="" style="text-align: center;"></DIV> Thu, 15 Apr 2021 17:52:27 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26665#M1093 george_wang_cdz 2021-04-15T17:52:27Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26666#M1094 <P style="margin: 0;">What model of AP you have? Is it supported with latest Unleashed firmware?</P> <P style="margin: 0;">If yes, than try download the latest firmware and upgrade locally, this may fix and issue.</P> Fri, 16 Apr 2021 11:20:33 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26666#M1094 eizens_putnins 2021-04-16T11:20:33Z https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26667#M1095 Fri, 16 Apr 2021 12:35:36 GMT https://community.ruckuswireless.com/t5/Community-and-Online-Support/Firmware-Check-site-is-down/m-p/26667#M1095 george_wang_cdz 2021-04-16T12:35:36Z