topic invite new member in Community and Online Support Services

invite new member

JongHaKim_Sangs — Tue, 19 Feb 2019 07:13:22 GMT

I asked a technician colleague to join the support site (https://support.ruckuswireless.com).

My new colleague's account is listed as Guest.

My account has the Account Adminstrator privilege,

+ We sent Invite mails to new colleagues through the New User function.

When a colleague who receives invite mail registers an account, registration error is displayed and continuously appears as Guest account.

How can I add my colleague's account to my Account Group?

(If this is not the page where you ask this question, I would be very grateful if you could provide us with the page to check.)

This issue must be resolved because a co-worker must have a case open feature.... Please...

Re: invite new member

martin_martin — Tue, 19 Feb 2019 08:26:15 GMT

Hi Jong Ha,

The quickest way to fix this is just to go to the chat on support.ruckuswireless.com and explain ther, they will check your account and correct it then.

Regards
Martin

Re: invite new member

michael_brado — Tue, 19 Feb 2019 18:56:35 GMT

And need to tell them which of your accounts - Sangsanxxxx or Hana xxxxx.

Re: invite new member

JongHaKim_Sangs — Thu, 21 Feb 2019 01:06:43 GMT

Thanks in advance for your reply.

Have a nice day