topic Re: Cloudpath - Chromebook non-interactive onboarding updated documentation in Cloudpath Enrollment System (ES)

Cloudpath - Chromebook non-interactive onboarding updated documentation

raf_stulens — Sat, 04 Mar 2023 10:38:59 GMT

Hello

Cloudpath has a feature for non-interactive Chromebook onboarding. https://docs.commscope.com/bundle/cloudpath-511-managed-unmanaged-chromebooks-config-guide/page/GUID-97186478-CE76-4A04-8790-C53F62B07D97.html

Did anyone got this working?

I configured this setup but I can't get the certificates installed on the Chromebooks.

The extension "Cloudpath Certificate Generator" throws an error on the Chromebooks and is not able to retrieve a certificate.

I opened a case with Ruckus Support and they confirmed my configuration is correct. They tell me I have to contact Google Support. But maybe the problem is in the Ruckus Extension.

So can somebody confirm if this setup is working?

Thank you

Raf Stulens

Re: Cloudpath - Chromebook non-interactive onboarding updated documentation

vijaykuniyal — Mon, 06 Mar 2023 21:24:25 GMT

Hi Raf,

This feature works fine and we have done setup for many of our Customers for Chromebook Enrollments using the document.

Your TAC case seems to be auto closed, I will get it reopened for further troubleshooting.

Re: Cloudpath - Chromebook non-interactive onboarding updated documentation

raf_stulens — Tue, 07 Mar 2023 09:30:54 GMT

Hello Vijay

Indeed my TAC case was auto closed because Ruckus support told me I had to contact Google Support.

My config in Google Workspace and Cloudpath seems to be correct. So they think the problem lies with the Chromebooks or the Cloudpath extension on the Chromebooks.

But Google Support isn't responding very fast and that's why my case got closed.

Kind regards

Raf Stulens

Re: Cloudpath - Chromebook non-interactive onboarding updated documentation

vijaykuniyal — Tue, 07 Mar 2023 19:35:42 GMT

Hi @raf_stulens,

Acknowledge, we have reopened the case to assist you further with troubleshooting.