Certificate generated by Cloudpath for clients using vouchers is having incorrect expiration date

Aparnav17 — Tue, 08 Nov 2022 00:43:36 GMT

Hello Everyone,

Issue : Certificate generated by Cloudpath for clients performing authentication using vouchers (out of band verification/Voucher from sponsor) showing incorrect expiration period than that is being configured under the certificate template

Symptom:

The clients configured to perform authentication using a voucher and post successful authentication a certificate should be installed on the client
This certificate is getting generated with a validity(expiration) period different that is being configured under certificate template
If we generate a certificate manually using the same certificate template, it will have the correct expiration date

Root Cause :

Default days of access set on vouchers are not zero

Resolution:

Go to Manage access-> Sponsored access-> Voucher lists->select the voucher-> Voucher format
Ensure that the maximum days of access is either set to 0 or set same as that of the expiration period configured on the template
The default value for the number of days of access granted to the user after redeeming the voucher. If this value is greater than zero, it will override the certificate template.
If set to zero, the value in the certificate template will be used.

topic Certificate generated by Cloudpath for clients using vouchers is having incorrect expiration date in Cloudpath Enrollment System (ES)

Certificate generated by Cloudpath for clients using vouchers is having incorrect expiration date