topic Re: Anyone else having issues with iOS and OSX not showing the captive portal login? in Cloudpath Enrollment System (ES)

Anyone else having issues with iOS and OSX not showing the captive portal login?

john_westlund — Tue, 16 Oct 2018 23:53:35 GMT

I have a case open with support now but was wondering if anyone else has issues with the captive network login not popping up on iOS or OSX. The iOS device was running version 12 and OSX High Sierra. If I connect to the onboarding SSID (WISPr) on Windows, ChromeOS, or Android I get a notification that I need to sign into the network. On OSX and iOS nothing happens. I have made sure the bypass CNA checkbox is not checked on my SSID but still nothing. Even tried removing everything from the Walled Garden but still nothing.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

gary_simants — Wed, 17 Oct 2018 08:00:14 GMT

HI John, Yes I am having the same issue with OSX but only intermitently with ios. I assumed this was an issue with our Captive Portal provider but if you are experinecing the same issue it would appear not.
what version of vsz are you running?

Regards
Gary

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

electa_smith — Wed, 17 Oct 2018 08:11:40 GMT

Can anybody help me configure my ruckust r610 I cannot get the configure me come up under network

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

john_westlund — Wed, 17 Oct 2018 14:19:05 GMT

I have a physical SmartZone appliance running 3.6.1. It never works on OSX or iOS for us. If I create a web auth portal and assign it to my onboarding SSID the portal pops up on OSX and iOS immediately but not using our WISPr portal. We currently couldn't enroll an Apple device at all, good thing we are still in a testing phase with our deployment.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

gary_simants — Wed, 17 Oct 2018 14:28:14 GMT

We are using a virtual SZ and WISPr and this has been working fine on OSX for a number of years, so unsure why this has just started to be an issue.
If I find the problem i post an update.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

john_westlund — Wed, 17 Oct 2018 19:26:40 GMT

I just sent a packet capture from the OSX machine to support. Hopefully they can see why it's not coming up. We are close to being ready to roll this out but with over 50% of the devices on our wifi being Apple and no way to enroll them it's going to be a problem.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

michael_brado — Thu, 18 Oct 2018 18:01:54 GMT

Does this have anything to do with iOS and OSX showing a captive portal login?

If not, please start a new thread/topic. Configure.me is the default SSID for Unleashed.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

john_westlund — Thu, 18 Oct 2018 22:03:59 GMT

I figured this out in my environment. On the controller under the portal settings I had to enable smart client support.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

matt_236689 — Sat, 17 Nov 2018 16:36:18 GMT

We are having this problem. Changed smart client support, removed all entries in walled garden, created new one from scratch, but won't pop up in iOS. I've had a case open for over a month and month and support won't even reply any more. I think they've given up.

Re: Anyone else having issues with iOS and OSX not showing the captive portal login?

gustavo_affonso — Wed, 17 Apr 2019 19:09:40 GMT

Some iOS devices are not redirected to the Captive Portal when the user gets connected to WiFi network with iOS device. The Captive Portal is not triggered automatically when is the testing domain accessible. If the testing domain is not accessible, CNA (Captive Network Assistant) popup is shown.

The iOS and Mac OS X devices check for the following domains which are hosted on Akamai network:
captive.apple.com
www.airport.us
www.thinkdifferent.us
and other domains used for this purpose by Apple

If the domain is accessible and returns "Success", the Captive Portal is not triggered automatically. "Success" response means the device is connected to the internet.

How to test it on iOS:

1- Connect to your WiFi network
2- Do not connect through Captive Portal
3-Open regular Safari browser and enter the "captive.apple.com" to the URL
4-If you get the "Success", the Apple's domain is accessible

Check your Walled Garden settings or your FirewallPolicy.

The akamaihd.net and akamai.net domains and IP addresses have to be inaccessible to unauthenticated users