topic Re: [ISSUE] Android CNA has problems opening Cloudpath APP. in Cloudpath Enrollment System (ES)

[ISSUE] Android CNA has problems opening Cloudpath APP.

kasper_van_brak — Tue, 07 Nov 2017 16:02:11 GMT

Hi All,

Currently I have a Cloudpath VM (Version: 5.2.3585) installed on my server. Everything works fine when I connect to the cloudpath network with a windows machine.

Now when I try to connect to the open SSID with an android device it starts promising:
1. I go to Wi-Fi settings and connect with CloudpathOpen SSID.
2. Automaticly Android CNA opens and I arrrive on the Cloudpath landing page.
3. I accept the user agreements and login as an employee. No problems so far.
4. Now I arrive at the install the network page. When I click the button 'Install The Network' I get this error msg: net::ERR_UNKNOWN_URL_SCHEME

First I thought that it might be something in my settings but when I opened the chrome browser and I got redirected to the cloudpath landing page again and went through the exact same steps as I described above I was able to click on 'Install The network Button' and the Cloudpath APP was actually opened.

Is there anyone else having the same problem? Is this a problem with Android CNA?

I tried bypassing Android CNA or actually any CNA but by doing so the user will not know it is behind a captive portal unless they will go to a webpage and get redirected to the Cloudpath landing page. However when a user tries to surf to an https website the user will get a certificate error.. So this is not a option either.

I hope someone can assist me with this matter.

Kind regards,
Kasper

Screenshot of error msg:

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

brock_ladd_b1b6 — Tue, 20 Mar 2018 16:02:23 GMT

This is a bug with Android. Use an actual web browser, i.e. Chrome, to load the onboarding URL and it will work.

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

steven_wilson_5 — Thu, 09 Aug 2018 08:41:03 GMT

We're also experiencing this problem on Android, we've thousands of clients so the solution to use the full web browser is not an acceptable work around, any further update, alternative workarounds or fixes to resolve this problem?

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

michael_brado — Thu, 09 Aug 2018 21:28:37 GMT

Cloudpath ES 5.2.3918 is the current release version, with latest bug fixes on our side.

https://support.ruckuswireless.com/documents/2406-cp_es-5-2-3918-mr3-release-notes
https://support.ruckuswireless.com/products/89-cloudpath-enrollment-system-es#firmwares

Or please open a ticket with Tech Support for deeper investigation on a known problem device.

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

marsal_crow — Mon, 03 Sep 2018 06:47:02 GMT

The ERR_UNKNOWN_URL_SCHEME error is commonly because of your browser issue . There's no application on your device which can handle that particular action. It is a Chromium bug . In Chrome version 40 and up, this bug has resurfaced, but only if you are manually entering the URL of the redirect page in the address bar. The issue is on the chromium issue tracker here

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

david_henderson — Sun, 18 Aug 2019 18:18:47 GMT

We are running Cloudpath 5.4.4284 and trying to onboard some Viewsonic flat panels which use Android 7.0 and have Chromium built in. We are experiencing the same error. We already have 30 of these panels we purchased over the past year and never had a problem onboarding them until this new batch. I have a ticket opened with support

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

mohd_amir_nasi1 — Mon, 20 Jul 2020 08:30:37 GMT

Im having this issue aswell. Not sure where is the problem, but as support said, it could be the Cert issue. Now still on troibleshooting. Anyone know the solution?

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

steven_antle — Fri, 16 Oct 2020 19:34:17 GMT

I'm having the same issue with all of our Android devices - please help Ruckus support??

Re: [ISSUE] Android CNA has problems opening Cloudpath APP.

brock_ladd_b1b6 — Fri, 16 Oct 2020 20:28:36 GMT

The solution to this issue remains using a full-blown web browser, not the mini-browser Android and Apple's mobile OS automatically opens up. These mini-browsers, in some cases, do not support downloading certificates or files and will continue to error out.

Open a full web-browser on the device and input the URL, or use the QR code Cloudpath provides, which will automatically open the default (fully capable) web browser.