topic Re: R760 Does not join to Ruckus Cloud in RUCKUS Cloud

R760 Does not join to Ruckus Cloud

dforras — Tue, 24 Jan 2023 18:05:29 GMT

I can not get an R760 to join to Ruckus Cloud no matter what I try. I opened a support ticket 3 weeks ago but still no support 😞 Is Ruckus no longer offering support to its Cloud customers? Took over two weeks to get additional cloud licensing, and no support for its customers. It is getting worse.

Re: R760 Does not join to Ruckus Cloud

vignesh_ramasam — Tue, 24 Jan 2023 18:25:53 GMT

Hello Dforras,

My apologies, I believe the license issue is sorted out now, let us know if you have any issues related to licenses.
Also, AP R760 is not supported in the current cloud platform, and it will be compatible with the Ruckus one (future release).
Our cloud team is actively working on it.

Regards,

Vignesh Ramasamy

Re: R760 Does not join to Ruckus Cloud

Jeetendra — Mon, 17 Apr 2023 09:17:28 GMT

Hi, Vignesh_Ramasamy, Is there any update on R760 cloud compatibility.

Re: R760 Does not join to Ruckus Cloud

syamantakomer — Tue, 31 Oct 2023 16:15:41 GMT

Hi All,

R760 is supported on RUCKUS One. Refer the below link for the list of supported devices on RUCKUS One.

https://www.ruckusnetworks.com/ruckus-one-supported-network-devices/