topic Re: Managed Service Portal in RUCKUS Cloud

Managed Service Portal

phil_jewell_86f — Mon, 02 Dec 2019 10:04:03 GMT

The organization I work for supports lots of different network infrastructure. With a steady move to cloud based solutions I wanted to know if Ruckus offer a MSP (managed service portal)? In essence the management of multiple third party Wi-Fi networks from one single login.

We have a Meraki MSP portal setup for the customers we support and it works well as access can be set per network etc.

Does anyone have any info if there is a similar offering from Ruckus at all?

Thanks

Phil

Re: Managed Service Portal

DarrelRhodes — Mon, 02 Dec 2019 10:36:05 GMT

Good morning Phil,

I'm pleased to confirm Ruckus Cloud does have MSP functionality.

Ruckus has a partner MSP specialisation, which unlocks specific features and benefits aimed at MSP partners. https://www.ruckuswireless.com/solutions/managed-service-provider

Are you an existing Ruckus partner? If so then please contact your Ruckus Partner Account Manager. If not and you are interested in becoming a Ruckus MSP, please let me know what country you are in and I'll find out who you need to contact for futher information.

Best regards,
Darrel.

Re: Managed Service Portal

phalguni_nanda — Mon, 02 Dec 2019 22:20:27 GMT

To add a bit more information, all existing Ruckus Partners can login to Ruckus Cloud (cloud.ruckuswireless.com) and will be presented a "VAR" portal, today. No licenses required to get to that page. In order to get access as a Ruckus Cloud MSP partner, do reach out to your Ruckus PAM as suggested by Darrel, so they can get you started with some TEMP licenses so you can play with the new Cloud MSP features like creating customer accounts, distributing licenses, creating admins, customizing the portal that they see etc.

cheers
Phal

Re: Managed Service Portal

phil_jewell_86f — Wed, 04 Dec 2019 12:11:15 GMT

Hi Darrel - I'm based in the UK.

Any further details (including additional license costs) would be appreciated.

Thanks

Phil

Re: Managed Service Portal

phalguni_nanda — Wed, 04 Dec 2019 17:16:46 GMT

Hi Phil,
Can you email me when you get a moment? phal.nanda@commscope.com. We can work this together with the right PAM in your region. I am in the HQ.
Cheers
Phal