topic Re: Ruckus Cloud - KFM only Error in RUCKUS Cloud

Ruckus Cloud - KFM only Error

phil_jewell_86f — Tue, 19 Nov 2019 08:41:33 GMT

Since the weekend I have been unable to log into the Cloud dashboard

https://cloud.ruckuswireless.com/redirector?region=EU

I only get "KFM only" displayed.

I have tried using another internet connection and device (at home) and have the same outcome.

I'm based in the UK.

Is there an issue at the moment?

Thanks

Phil

Re: Ruckus Cloud - KFM only Error

DarrelRhodes — Tue, 19 Nov 2019 19:47:26 GMT

Hi Phil,

Thanks for flagging this, I'm investigating on your behalf and will keep you posted.

Thanks,
Darrel.

Re: Ruckus Cloud - KFM only Error

phil_jewell_86f — Wed, 20 Nov 2019 08:25:12 GMT

Thanks Darrel - I can confirm that this is still happening today. I have been unable to access the cloud portal since the weekend and this is obviously extremely frustrating.

I have logged Support Case 01002386

Re: Ruckus Cloud - KFM only Error

DarrelRhodes — Wed, 20 Nov 2019 09:10:09 GMT

Hi Phil,

Thanks for your reply. Since my initial post I've logged a support case and it's been prioritised internally to a P1 (the highest level).

In the interim you can use: https://cloud-eu.ruckuswireless.com

I've checked with my own Cloud account and this works fine.

I'll let you know as soon as the final solution has been implemented.

Thanks,
Darrel.