topic Xclaim AP's hardware (end 25 july 2021) in RUCKUS Cloud

Xclaim AP's hardware (end 25 july 2021)

gerwin_venhuize — Thu, 03 Sep 2020 05:41:34 GMT

Dear Ruckus,

On July 25th 2021 Ruckus will end the service of the Xclaim Cloud Manager.

We're very disappointed on that decision.We have invested over 25.000 euros for Ruckus AP and we got almost 200 xclaim AP's in the Cloud Manager. because of that now we need to replace..Very unprofessional. Is it a possibility that Ruckus will support a migration path from Xclaim cloud to Ruckus Cloud for the Xi-3 and Xi-2 AP's? (with a firmware upgrade) and an extra Fee or something?

or trade with ruckus AP's at very low price? It's hard to invest again these days.

Re: Xclaim AP's hardware (end 25 july 2021)

keith_gould — Sat, 18 Sep 2021 11:55:14 GMT

The whole thing sticks in my throat. I support networks fir clients I advised to go with xClaim. None of them are extensive as yours and I might be forgiven for thinking that the lack of value means I deserve less attention. The fact is that SMEs find it even harder to invest initially, and my reputation is on the line.

I note, with no surprise, that you’ve received no answer.

I’m now in the position of migrating xClaims to local management, messy. Recommending replacements, which from my clients perspective is likely to be a difficult sell since I’ve already “got it wrong” one time around.

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Thu, 21 Oct 2021 09:44:12 GMT

@keith_gould and how does one move the AP´s from Cloudmanager to local management? I have also sold a great deal of these AP´s, and now I am having issues with some of them and want to move them locally. I was told by Xclaim support in 2018 that information would be sent out to all owners prior to end of support, even tried to contact them, but nothing.

Re: Xclaim AP's hardware (end 25 july 2021)

keith_gould — Thu, 21 Oct 2021 09:59:25 GMT

@erik_gustavson Local management can be achieved. The AP's have a default, built in web interface, but from memory getting them into this mode requires that you jack into each ap with a suitable device. Perform a hard reset (so you need to have physical access to the AP) and then from there on a 1:1 hardwired connection you're ready to set up.

Apologies for the vagueness. I road tested this a while ago on an AP I kept back for just such eventualities. To be 100% curate I'd need to go through the process again and document but at the moment I've other fish to fry. At the time of writing the cloud manager seems to still be on the air.

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Thu, 21 Oct 2021 10:08:12 GMT

Hi and thanks for the quick feedback 🙂 I have access to all of my customers (and own AP´s) in the Cloudmanager still, but as you I am very interested in the process of how to move them to local management. One of the reasons is that a lot of the access points with different customers is always offline, they´ve been very unstable regarding being managed from cloud, so from time to time myself and end customers have to reset the AP´s and remove them from Cloudmanager and add them again. This is of course annoying, but when the hotel customer which I got has 25 AP´s and 10 of them are always offline, no matter how we reset/remove them from the cloud, I get frustrated 😉 Hope the local management solution will work better.

Thanks 🙂

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Mon, 01 Nov 2021 14:25:14 GMT

Hey,

I have a AP that i need to remove from Cloud Manager, but get error when i do that.

Hope you can save my day.

Best Regards
Shahid Khan

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Mon, 01 Nov 2021 14:46:35 GMT

Hi Mr.Khan.

Are you unable to remove the AP from the Cloud Manager?

Do you have any screenshots, error messages?

Best regards

Erik Gustavson

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Mon, 01 Nov 2021 16:25:58 GMT

Hey Erik,

Yes here is the screenshot

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Tue, 02 Nov 2021 08:38:49 GMT

@erik_gustavson

Did you see my screenshot or how can i send to you 🙂

/Shahid

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Tue, 02 Nov 2021 12:08:13 GMT

Hi, I did not see the picture no. Are you sure you’ve uploaded the right format that’s supported? 🙂

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Tue, 02 Nov 2021 12:12:14 GMT

@erik_gustavson Yes, i upload it again.

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Tue, 02 Nov 2021 15:02:03 GMT

Hi, this indicates that the AP is still not deleted from another account. If the access point was bought from someone, they have to delete the AP affilated with the other account. There is no possibility of registering an access point already affiliated to another cloud manager account.

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Tue, 02 Nov 2021 15:21:06 GMT

@erik_gustavson It's my own and i'm the only owner. I just want to delete to add it again 🙂

It doens't get any ip address i have tried everything.
I have another AP that i deleted and added again it works now.

Re: Xclaim AP's hardware (end 25 july 2021)

erik_gustavson — Tue, 02 Nov 2021 22:06:02 GMT

@shahid_khan okay. Contact support and ask them to check the serial number and try to help you remove/add AP again. Sorry I cannot be of more help to you.

Last thing you could try is a hard reset with the reset button. Then try to add it, or SSH into the box and try to access it/upgrade the firmware.

I wish you the best of luck.

Re: Xclaim AP's hardware (end 25 july 2021)

shahid_khan — Wed, 03 Nov 2021 08:04:45 GMT

@erik_gustavson

How do i contact support? Or how do i get SSH access to AP.

/Shahid

Re: Xclaim AP's hardware (end 25 july 2021)

jose_manuel_rod — Fri, 25 Feb 2022 06:55:26 GMT

no progress on this? I have many xclaim xi-3 and ruckus r500, a priori they are identical, wouldn't it be possible to use the same unleashed firmware at least?

Re: Xclaim AP's hardware (end 25 july 2021)

Mars — Fri, 16 Sep 2022 03:14:39 GMT

how to convert to Local management pls show me. Tks

Re: Xclaim AP's hardware (end 25 july 2021)

ebaruk — Sun, 25 Dec 2022 12:05:35 GMT

Is there any newer FW upgrade for Xi-2/Xi-3 than:
version: 2.2.0.0.54 ( 2.2.0.0.54 )

I used SSH to get this version more than a year ago..
And now no updates available...

Is there any newer FW ?