topic Re: PSK vs Guest managed passwords in RUCKUS Cloud

PSK vs Guest managed passwords

donald_begarowi — Wed, 07 Nov 2018 20:39:28 GMT

We are currently running a cloud configuration with 2 root and 6 mesh access points... In the beginning we used a PSK password on the network and no problems were encountered. Since then we have moved to a portal quest managed passwords and have received many complaints of clients unable to sign on for multiple reasons. Has anyone else encountered this?

Re: PSK vs Guest managed passwords

phal_nanda — Wed, 07 Nov 2018 21:16:16 GMT

Hi Donald,
Thank you for getting back to us. Please open a support ticket so we can get to investigate this more! I am assuming your mesh APs are multi-hop away? Let's discuss this over a support ticket thread (click on top right menu '?' and open a support case). Look forward to resolving your issue.
Thanks
Phal

Re: PSK vs Guest managed passwords

lou_kalis — Wed, 07 Nov 2018 22:06:09 GMT

Phal, sounds like what we reported before ditching the guest portal. I'm willing to setup again to test if that helps? Lou

Re: PSK vs Guest managed passwords

donald_begarowi — Wed, 07 Nov 2018 22:11:30 GMT

what happened with your guest portal?

Re: PSK vs Guest managed passwords

lou_kalis — Wed, 07 Nov 2018 22:31:06 GMT

We also were receiving lots of reports of various devices receiving generic errors when attempting to authenticate (wired, not Mesh). The error given was usually “Internal error”. This would happen when a guest would accept the AUP without a password. Rebooting the APs would fix it. It was happening so much, I had to disable the guest portal. I’d prefer to use an AUP without password though. It’s for library patrons.

Re: PSK vs Guest managed passwords

phal_nanda — Thu, 08 Nov 2018 00:38:50 GMT

Lou - absolutely - want to troubleshoot. I have opened a separate email with you!

thanks
Phal

Re: PSK vs Guest managed passwords

donald_begarowi — Fri, 09 Nov 2018 17:00:18 GMT

? not working .... how do i open a support ticket thread?
Still having problems...

Re: PSK vs Guest managed passwords

lou_kalis — Fri, 09 Nov 2018 17:21:57 GMT

Log into your portal and click on the "?" in the upper right and choose "Open a Case".